Summary
Overview
Work History
Education
Skills
Certification
Education
Contact
Languages
Timeline
Generic

Amaya Jackson

Flowood

Summary

Successful collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills. Personable business professional bringing successful accomplishments in financial roles within large and fast-paced corporations. I also have a very large platform on social media with engaging followers, which means if I have something to sell and I want the product sold right away all I have to do is post it and it’s sold. Release-planning specialist trained in advanced Excel modeling. Creative solutions architect with real-time problem-solving flexibility. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Data Analytics Position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

4
4
years of professional experience
1
1
Certification

Work History

New Hire Trainer

Amazon
04.2024 - Current
  • Implemented ongoing training initiatives for existing employees, promoting continuous professional development within the organization.
  • Increased consistency in employee performance evaluations by standardizing training materials across all departments.
  • Established strong working relationships with department managers to ensure seamless integration of new hires into established teams.
  • Boosted employee retention rates by fostering a supportive and engaging learning environment during the onboarding process.
  • Fostered a culture of collaboration and teamwork among trainees that continued well beyond initial orientation periods.
  • Served as a trusted mentor to countless employees, guiding them through challenging transitions into their respective roles within the organization.
  • Reduced time-to-productivity for new hires through targeted skill development and hands-on practice sessions.
  • Continuously monitored the effectiveness of training initiatives, making adjustments as necessary to ensure optimal results for both individual learners and the organization as a whole.

Work From Home Agent

Teleperformance USA
08.2023 - 02.2024
  • Developed relationships with customers and used product and process knowledge to provide unrivaled customer experiences.
  • Resolved customer inquiries and complaints from multiple channels with moderate supervision.
  • Contributed ideas, decision-making skills and good judgment to achieve objectives.
  • Assessed customer issues and identified resources and tools to provide solid solutions with emphasis on minimizing customer effort.
  • Assisted customers with questions and inquiries to provide information regarding credit card accounts.
  • Researched and resolved customer complaints and disputes related to credit card accounts.
  • Recommended products and services to meet customers' credit card and banking needs.
  • Implemented strategies to reduce risk of credit card fraud and identity theft.

Picker

Amazon
10.2022 - 05.2023
  • Pulled orders quickly to maintain demanding productivity goals.
  • Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
  • Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
  • Operated warehouse equipment and reported instances of safety code violations to management to reduce risk of accidents.

Electronics Sales Representative

Walmart
05.2021 - 06.2022
  • Greeted customers, helped locate merchandise and suggested suitable options.
  • Stayed up-to-date on current promotions, sales and special events to impart such information to customers.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Checked to see if requested items were available from store's inventory.
  • Processed credit and debit card payments to complete customer buying experience.
  • Utilized highly developed interpersonal and people skills to approach customers and engage in conversations.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
  • Balanced and organized cash register by handling cash, counting change and storing coupons.
  • Informed customers of current store promotions to encourage additional sales purchases.
  • Displayed merchandise by arranging in appealing ways to boost sales.
  • Applied knowledge of electronics products to educate prospects and customers.
  • Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
  • Tracked down hard-to-find merchandise at diverse locations.
  • Answered customer questions about products and services, helped locate merchandise and promoted key items.
  • Listened to customer needs and desires to identify and recommend optimal products.

Package Handler

UPS
10.2020 - 03.2021
  • Used hand-held scanners and physical logs to accurately track item movements.
  • Assembled, sealed and loaded packages into correct trucks.
  • Removed jams and unblocked conveyor system to maintain flow of goods.
  • Followed verbal and written instructions to properly move and ship products.
  • Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
  • Prepared pallets of boxes for easy transportation between customer and storage locations.
  • Removed debris and hazardous materials from packing area to avoid contamination.
  • Read production orders, work orders, shipping orders and requisitions to determine items to be moved, gathered or distributed.

Education

Associate Of Business Administration -

Hinds Community College
Raymond, MS

Business Of Administration - Business Administration

Southern New Hampshire University
Hooksett, NH

Bachelor Of Business Administration - Business Administration And Management

University of Southern Mississippi
Hattiesburg, MS

Skills

  • Shipment Procedures
  • Product Location Skills
  • Quality Control
  • Safety Procedures
  • Order Supplies
  • Issue Reporting
  • Active Listening
  • Manage Inventory
  • System Updating
  • Price Calculation
  • Inventory Transactions
  • Cash Register Operations
  • Goal-Setting and Prioritization
  • Inventory Recordkeeping
  • Production Reporting
  • Cycle Counts
  • Ordering Software
  • Process Payments
  • Microsoft Outlook
  • Procedure Standardization
  • Cost Management
  • Management of Personnel Resources
  • Purchasing Orders and Requisition
  • Microsoft Dynamics GP
  • Operations Analysis
  • Update Logs
  • Microsoft Windows
  • Update Accounts
  • Microsoft Office
  • Maintain Records
  • Collaborative learning
  • Training delivery
  • Coaching techniques
  • Motivational techniques
  • Training needs analysis
  • Assessment tools
  • Learning styles
  • Feedback strategies
  • Employee engagement
  • Teamwork
  • Teamwork and collaboration
  • Problem-solving
  • Time management
  • Attention to detail
  • Problem-solving abilities
  • Multitasking
  • Multitasking Abilities
  • Excellent communication
  • Critical thinking
  • Clear communication
  • Organizational skills
  • Team collaboration
  • Active listening
  • Effective communication
  • Adaptability and flexibility
  • Verbal and written communication
  • Decision-making
  • Relationship building
  • Documentation and recordkeeping
  • Team building
  • Typing speed
  • Phone etiquette
  • Goal oriented
  • Aegis CRM
  • Appointment scheduling
  • Billing management
  • Record preparation
  • File maintenance
  • Parts ordering
  • CRM software
  • Spreadsheet tracking
  • Call handling
  • Customer service
  • Computer skills
  • Understanding customer needs
  • Calm and professional under pressure
  • Remote office availability
  • Microsoft office
  • Customer relations
  • Problem resolution
  • Professional telephone demeanor
  • Document and records management
  • Issue and complaint resolution
  • Order processing
  • Data entry
  • Call documentation
  • Conflict mediation
  • Inbound call management
  • LiveChat messaging
  • Administrative and office support
  • Following scripts
  • Call center operations
  • Customer data confidentiality
  • Account updates
  • Data management
  • Number wpm typing speed
  • Direct sales
  • MS office
  • Office equipment proficiency
  • De-escalation techniques
  • Employee coaching
  • Order and refund processing
  • Transaction processing
  • Training development aptitude
  • Order fulfillment
  • Billing adjustments and refunds

Certification

  • CBAP - Certified Business Analysis Professional
  • Professional Training - of Data Analytics is my current field of study
  • I am certified in Data Analytics

Education

true,Hooksett, NH

Contact

Jackson, MS 39212

Languages

English
Full Professional

Timeline

New Hire Trainer

Amazon
04.2024 - Current

Work From Home Agent

Teleperformance USA
08.2023 - 02.2024

Picker

Amazon
10.2022 - 05.2023

Electronics Sales Representative

Walmart
05.2021 - 06.2022

Package Handler

UPS
10.2020 - 03.2021

Business Of Administration - Business Administration

Southern New Hampshire University

Associate Of Business Administration -

Hinds Community College

Bachelor Of Business Administration - Business Administration And Management

University of Southern Mississippi

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Amaya Jackson