Amber Blunt
Jackson
Summary
Enthusiastic and motivated to work with patients, families and care teams efficiently. Friendly, adaptable and collaborative professional successful devising satisfying solutions to complex problems. Personable customer service professional offering experience resolving account and service concerns for customers. Smoothly uncover and solve challenges while promoting company products and maintaining loyal, satisfied customers. Focused on surpassing expectations and driving team success.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Medical Assistant
East Lakeland OB/GYN Associates PA
03.2019 - 06.2024
- Interacted effectively with patients, families, staff and other hospital department staff to deliver high level of customer service and teamwork.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as walking.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Organized and replenished unit supplies to maintain team readiness for expected demands.
- Organized and maintained general supply storage areas.
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Maintained, sanitized and cleaned equipment and instruments to meet patient needs.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Managed over 25 patients per day.
- Obtained client medical history, medication information, symptoms, and allergies.
Carhop
Sonics
11.2018 - 03.2019
- Performed shift change tasks each day to keep store efficient and neat.
- Maintained professionalism while dealing with high order volumes and quality assurance.
- Consistently met sales targets by encouraging customers to buy extra food items such as drinks, desserts and sides.
- Checked completed orders for accuracy and bagged meals for easy carrying.
- Communicated with management and associates to set and exceed sales and customer satisfaction goals.
- Maintained customer service standards with customers daily.
- Balanced orders on trays and delivered them to cars.
- Double-checked order accuracy and food quality consistently.
- Answered guest questions and promoted special products.
- Memorized orders and maintained 90% accuracy in high-traffic times.
Cashier/Customer Service Associate
Walmart
10.2016 - 08.2018
- Restocked, arranged and organized merchandise in front lanes to drive product sales.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Processed POS transactions, including checks, cash and credit purchases or refunds.
- Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
- Checked prices for customers and processed items sold by scanning bar codes.
- Answered questions about store policies and concerns to support positive customer experiences.
- Checked bills with counterfeit pens and refuse foreign currency.
- Worked closely with management to solve problems and handle customer concerns.
- Educated customers on promotions to enhance sales.
- Mentored new team members on customer service strategies and sales goals.
- Helped guests every day by processing payments, monitoring reward accounts and resolving service concerns.
- Greeted over 50 customers per day.
Education
No Degree - Nursing
Hinds Community College
Raymond, MSNo Degree - Medical Assistant
Delta Technical College
Ridgeland, MS11.2024
High School Diploma -
Forest Hill High School
Jackson, MS05.2018
Skills
- Patient services
- Adaptable
- Customer service
- Sales techniques
- Money handling abilities
- Efficient and reliable team player
- Cleanliness and sanitation
- Conflict Resolution
- Guest services
- Hospitality service expertise
- CPR
Certification
- First Aid/CPR Certified
Timeline
Medical Assistant
East Lakeland OB/GYN Associates PA
03.2019 - 06.2024
Carhop
Sonics
11.2018 - 03.2019
Cashier/Customer Service Associate
Walmart
10.2016 - 08.2018
- First Aid/CPR Certified
No Degree - Nursing
Hinds Community College
No Degree - Medical Assistant
Delta Technical College
High School Diploma -
Forest Hill High School
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