Amber Johnson
Pontotoc
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
19
19
years of professional experience
Work History
Loan Specialist Representative
1st Franklin Financial
10.2023 - Current
- Analyzed customer financial data to determine loan eligibility and tailor loan products.
- Reviewed loan applications for accuracy and compliance with regulatory requirements.
- Processed loan transactions efficiently within established timelines, ensuring a smooth experience for clients.
- Enhanced customer satisfaction levels with clear communication and timely follow-ups on loan applications.
- Developed strong relationships with customers through high levels of customer service.
- Submitted loan applications to underwriter for verification and recommendations.
- Originated, reviewed, processed, closed, and administered customer loan proposals.
Customer Service Representative
Affordable Furniture
01.2017 - 10.2023
- Resolved customer inquiries and issues through effective communication and problem-solving techniques.
- Managed high-volume phone calls while maintaining professionalism and efficiency in service delivery.
- Collaborated with team members to enhance customer experience and streamline service processes.
- Provided feedback to management on product concerns, contributing to inventory improvement initiatives.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Sewing Machine Operator
American Furniture Manufacturing Inc.
10.2013 - 08.2016
- Operated industrial sewing machines to assemble garments with precision.
- Adjusted machine settings to optimize production efficiency and maintain quality standards.
Bank Teller
Woodforest Bank
07.2009 - 02.2011
- Processed customer transactions accurately and efficiently using banking software systems.
- Assisted customers with account inquiries, ensuring clarity and satisfaction in service delivery.
- Maintained cash drawer integrity through meticulous balancing and auditing practices.
- Trained new tellers on operational procedures and customer service standards to enhance team performance.
- Identified and resolved discrepancies in transactions, improving overall accuracy of financial reporting.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Processed customer transactions promptly, minimizing wait times.
Customer Service Representative
Brad's Electronics
10.2006 - 08.2008
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Documented customer interactions accurately using CRM software to ensure record-keeping integrity.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
Education
GED -
HOULKA ATTENDANCE CENTER
Houlka, MSNo Degree - Business Administration
Itawamba Community College
Tupelo, MsSkills
- Customer assistance
- Telephone and email etiquette
- Effective communication
- Loan servicing
- Customer support
- Payment scheduling
- Documentation review
- Customer service-focused
- Friendly
- Cash handling
- Proficient in 10-key
- Attention to detail
- Multitasking
Timeline
Loan Specialist Representative
1st Franklin Financial
10.2023 - Current
Customer Service Representative
Affordable Furniture
01.2017 - 10.2023
Sewing Machine Operator
American Furniture Manufacturing Inc.
10.2013 - 08.2016
Bank Teller
Woodforest Bank
07.2009 - 02.2011
Customer Service Representative
Brad's Electronics
10.2006 - 08.2008
GED -
HOULKA ATTENDANCE CENTER
No Degree - Business Administration
Itawamba Community College
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