AMBER WARD
Southaven
Summary
Detail-oriented professional with strong problem-solving and communication skills. Proven track record in fostering positive relationships and enhancing critical thinking in classroom settings. Highly adaptable, committed to achieving organizational goals through effective time management and collaboration.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Teacher
Heritage Academy
Southaven
07.2024 - 05.2026
- Facilitated classroom discussions that stimulated critical thinking and engaged students.
- Implemented behavior management strategies that promoted a positive and respectful classroom environment.
- Maintained a safe and orderly learning environment for all students.
- Assessed student performance through regular evaluations and feedback sessions.
- Collaborated with colleagues to design and implement interdisciplinary projects that enriched student learning.
- Built and strengthened positive relationships with students, parents, and teaching staff.
- Prepared and maintained classroom environments appropriate for student learning and physical, social and emotional development.
- Managed student behavior in the classroom by establishing and enforcing rules and procedures.
- Supervised students throughout the day, both in the classroom and outside during breaks.
Professional Cleaner
Sides Commercial Cleaning
Memphis
02.2024 - 07.2024
- Cleaned and sanitized various commercial spaces, including offices and restrooms.
- Operated cleaning equipment such as vacuums, buffers, and floor scrubbers.
- Inspected cleaned areas to ensure adherence to quality standards set by management.
- Trained new staff on proper cleaning techniques and equipment usage.
- Maintained inventory of cleaning supplies and requested replenishments.
- Reported maintenance issues or damages observed during cleaning tasks promptly.
- Dusted and polished furniture, fixtures, walls, windowsills, and window blinds.
- Maintained a clean work environment at all times by sweeping, dusting, mopping the work area regularly.
- Restocked restroom supplies including toilet paper, soap, and paper towels.
PRODUCTION TEAM MEMBER
FROST BAKE SHOP
Bartlett
11.2021 - 06.2023
- Organized work to meet demanding production goals
- Inspected final products to assess compliance with quality standards and established tolerances
- Took on additional shifts during peak work periods to keep projects on schedule
- Graded and packaged finished products, transporting items for additional processing, storage or shipment off-site
- Located and picked merchandise weighing up to fifty pounds, to fulfill daily customer orders
- Resolved issues quickly to maintain productivity goals
- Supported current production needs by moving items between equipment, conveyors and staging areas.
- Helped achieve team goals, by rotating production lines and daily duties to meet demand.
HEALTH UNIT COORDINATOR
BAPTIST MEMORIAL HOSPITAL
Southaven
07.2020 - 05.2021
- Facilitates patient bed flow by utilizing admission, transfer, and discharge activities according to procedure.
- Communicated with patients and medical staff to convey important information and facilitate smooth unit operations.
- Responded to patient call lights quickly, and expedited appropriate follow-through.
- Communicated effectively with patients and staff to ensure clarity and understanding.
- Organized and updated patient charts to ensure accurate and timely information access.
- Oversaw inventory of supplies and equipment to ensure availability for patient care.
- Engaged in continuous education to enhance knowledge and skills relevant to patient care.
- Achieved designated goals to contribute to team objectives and patient outcomes.
Team Member
Chic-Fil-A
Indianapolis
03.2019 - 05.2020
- Developed positive customer relationships through friendly greeting and excellent service.
- Addressed customer needs, responding to specific requests.
- Sought opportunities to exceed job requirements and enhance team outcomes.
- Built and maintained working relationships with peers and upper management.
- Trained new team members using approved training materials and information.
- Contributed to team safety and productivity by removing safety hazards and keeping areas neat and well-stocked.
- Worked hard to learn required tasks quickly to maximize performance.
CAKE DECORATOR
THE CAKE BAKE SHOP
Broad Ripple
07.2018 - 02.2020
- Prepared special creams and frostings for cakes and other dessert specialties
- Ensured order accuracy and met strict deadlines for timely product completion
- Maintained clean food prep station, adhering to safety procedures and sanitizing protocols
- Operated baking and decorating tools, enhancing presentation and quality of desserts
- Precisely arranged display cases throughout workday to highlight finished products
- Kept work area safe and sanitized by washing utensils, tools and countertops
- Disposed of damaged and expired goods to uphold safety standards and provide fresh products.
Retail Sales Associate
Cracker Barrel Country Store
Indianapolis
08.2017 - 05.2018
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Initiated friendly conversation with customers to determine level of assistance required.
- Helped customers by answering questions and locating merchandise.
- Used product knowledge to suggest items to match client needs.
- Calculated pricing, applied discounts and collected payments to process transactions.
- Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
Team Member
Dairy Queen Grill & Chill
Southaven
11.2015 - 08.2016
- Collaborated with peers to meet strategic objectives and deliver on productivity and profitability targets.
- Prepared all orders, throughout the shift.
- Troubleshot machine malfunctions and made adjustments to correct problems.
- Cross-trained in various departments to support staffing needs during peak hours.
- Trained new team members using approved training materials and information.
- Maintained a clean, sanitary work space throughout the shift.
- Stayed informed of company and store updates from leadership.
Education
Bachelor of Arts - Biblical Studies
Indiana Bible College
Indianapolis, IN05-2020
Skills
- Classroom management
- Lesson planning
- Student engagement
- Student assessment
- Educational regulations
- Verbal and written communication
- Organizational skills
- Time management
- Critical thinking
- Problem resolution
- Microsoft Office expertise
- Epic Systems proficiency
- Relationship building
Certification
- CPR Certified
Timeline
Teacher
Heritage Academy
07.2024 - 05.2026
Professional Cleaner
Sides Commercial Cleaning
02.2024 - 07.2024
PRODUCTION TEAM MEMBER
FROST BAKE SHOP
11.2021 - 06.2023
HEALTH UNIT COORDINATOR
BAPTIST MEMORIAL HOSPITAL
07.2020 - 05.2021
Team Member
Chic-Fil-A
03.2019 - 05.2020
CAKE DECORATOR
THE CAKE BAKE SHOP
07.2018 - 02.2020
Retail Sales Associate
Cracker Barrel Country Store
08.2017 - 05.2018
Team Member
Dairy Queen Grill & Chill
11.2015 - 08.2016
Bachelor of Arts - Biblical Studies
Indiana Bible College