Summary
Overview
Work History
Education
Skills
Timeline
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Amber White

West Point

Summary

Positive and upbeat Customer Service Specialist bringing years of customer-facing experience in fast-paced settings.

Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns and maintain long-term loyalty.

Responsible factory worker contributes to team and company success. Dedicated to tackling tasks and completing work. Operates equipment to move materials and support production.

Overview

9
9
years of professional experience

Work History

Production Operator

Yokohama Tire
10.2024 - Current
  • Operated machinery to produce high-quality tires for automotive applications.
  • Monitored production processes to ensure compliance with safety standards.
  • Conducted routine maintenance on equipment to ensure optimal performance.
  • Inspected finished products for quality assurance and adherence to specifications.
  • Operated heavy machinery such as forklifts, pallet jacks, cranes. to move materials around the facility

Data Entry/Forklift Operator

Navistar/Rollins
10.2022 - 10.2023
  • Provided the production line with parts they need from the warehouse to the line.
  • Deposed of trash, empty pallets, and unwanted materials.
  • Monitored parts being taken to line. Providing other forklift drivers with location of parts and where to take them.
  • Counted inventory as well keeping the computer system up to date each night.

Customer Service Representative

SITEL Worldwide Corporation
05.2018 - 08.2021
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
  • Reviewed account and service histories to identify trends and issues.
  • Worked with managers to develop service improvement initiatives.

Carhop

Sonic
05.2016 - 05.2018
  • Monitored premises to identify and address issues such as lot trash or improperly discarded trays.
  • Completed opening, closing and shift change tasks to promote store efficiency.
  • Built brand loyalty and accomplished customer satisfaction by working well with other food service team members.
  • Handled food safely to protect customers from harmful bacteria and prevent losses or delays from dropped items.
  • Reported issues with customers and orders to supervisors. Verified orders and bagged items for easy transport.

Education

Bachelor of Arts - Early Childhood Education

Mississippi University For Women
Columbus, MS

Education

East Mississippi Community College
Scooba, MS
12.2019

High School Diploma - undefined

West Point Consolidated School District
West Point, MS
05.2017

Skills

  • Report creation
  • Credit card payment processing
  • High-energy attitude
  • Inbound and outbound calling
  • Adaptive team player
  • Data entry
  • Forklift operator
  • Equipment
  • Quality inspection
  • Safety compliance
  • Time management
  • Effective communication
  • Heavy machinery operation
  • Adaptable to change
  • Crane operations
  • Inventory tracking

Timeline

Production Operator

Yokohama Tire
10.2024 - Current

Data Entry/Forklift Operator

Navistar/Rollins
10.2022 - 10.2023

Customer Service Representative

SITEL Worldwide Corporation
05.2018 - 08.2021

Carhop

Sonic
05.2016 - 05.2018

Bachelor of Arts - Early Childhood Education

Mississippi University For Women

High School Diploma - undefined

West Point Consolidated School District

Education

East Mississippi Community College

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Amber White