AMERICAL JACKSON
Ridgeland
Summary
Dedicated Customer Service Professional with strong multitasking and time management skills. Delivered memorable experiences through tailored beverage recommendations and maintained an organized workspace, even during high-volume periods. Focused on creating positive customer interactions and ensuring satisfaction.
Overview
7
7
years of professional experience
Work History
Barista
Starbucks
Madison
08.2025 - Current
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Delivered exceptional customer service, creating memorable experiences and increasing guest satisfaction.
- Ensured cleanliness and organization of workspace and equipment, contributing to a safe and welcoming environment.
- Exhibited calm demeanor during busy periods to support team environment. during high-volume periods and special events.
Front End Cashier
Walmart
Canton
06.2024 - 01.2025
- Trained and mentored new cashiers to enhance team performance and provide exceptional customer service.
- Packed products efficiently based on specific customer requests
- Processed cash, card, check, gift card, and coupon transactions for customer purchases accurately and efficiently.
Mail Handler Assistant
USPS
Jackson
09.2023 - 02.2024
- Assisted in loading and unloading mail from delivery trucks, sorting mail into bins, and delivering mail to other departments
- Loaded and unloaded mail from delivery trucks, sorted mail into bins, and delivered mail to departments, ensuring timely distribution
- Sorted and placed mail on racks, shelves, or in bins according to predetermined sequence, facilitating organized access for departments
Customer Service Representative
Conduent
Madison
11.2019 - 06.2023
- Assisted customers in product selection, ordering, billing, returns, exchanges, and technical support to enhance overall satisfaction
- Maintained comprehensive records of customer interactions and transactions to improve service continuity and reference
- Collaborated with other departments to resolve complex problems, ensuring timely solutions that addressed customer needs
- Resolved complex problems by working with other departments to provide solutions that meet customer needs
- Remained calm and professional in stressful circumstances and effectively diffused tense situations
Warehouse Lead
Parker
Madison
01.2021 - 02.2022
- Staged and sorted products for loading
- Analyzed work orders to allocate work assignments and identify material and equipment requirements
- Used computer and company software to enter shipment and inventory records
- Developed and organized daily work plans based on instructions to achieve operational objectives
- Packaged finished products for shipping by shrink-wrapping, boxing and labeling
- Updated inventory records promptly to ensure accurate stock levels
- Reviewed work orders to determine work assignments and material and equipment needs
Education
Some College (No Degree) - Social Sciences
Holmes Community College
Ridgeland, MSSkills
- Beverage preparation
- Cash handling
- Customer service
- Customer support
- Product knowledge
- Strong work ethic
- Customer support
Timeline
Barista
Starbucks
08.2025 - Current
Front End Cashier
Walmart
06.2024 - 01.2025
Mail Handler Assistant
USPS
09.2023 - 02.2024
Warehouse Lead
Parker
01.2021 - 02.2022
Customer Service Representative
Conduent
11.2019 - 06.2023
Some College (No Degree) - Social Sciences
Holmes Community College