Amna elshiekh
Jackson
Summary
Certified Peer Support Specialist with Hinds Behavioral Services, skilled in trauma-informed care and peer advocacy. Enhanced client recovery through strategic wellness planning and collaboration with multidisciplinary teams. Recognized for mentoring peers and fostering resilience, achieving a 30% improvement in client goal attainment. Proven problem-solving abilities and dedication to mental health awareness.
Overview
2
2
years of professional experience
Work History
Certified Peer Support Specialist
Hinds Behavioral Services
10.2025 - Current
- Provided emotional support to individuals navigating mental health challenges.
- Facilitated peer-led support groups to promote recovery and resilience.
- Assisted clients in developing coping strategies and personal goals.
- Collaborated with multidisciplinary teams to enhance client care plans.
- Documented client progress and feedback to inform treatment adjustments.
- Educated clients about available resources and community services.
- Engaged in active listening to foster trust and rapport with clients.
- Participated in training sessions to improve peer support techniques and practices.
- Mentored new peer support specialists, sharing best practices and modeling effective techniques for supporting diverse client populations.
- Provided compassionate assistance to clients during challenging life transitions, helping them navigate obstacles with increased confidence and resilience.
Banquet Server
Jackson Convention Complex
01.2024 - 09.2025
- Delivered exceptional service to guests during events, ensuring satisfaction and adherence to venue standards.
- Set up and dismantled banquet areas, maintaining cleanliness and organization throughout events.
- Coordinated with kitchen staff to ensure timely food service and accurate order fulfillment.
- Assisted in training new team members on service protocols and event procedures.
- Responded promptly to guest inquiries, resolving issues to enhance overall experience.
- Maintained knowledge of menu offerings, providing recommendations and answering questions for guests.
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
- Adhered to all health and safety regulations while serving food and beverages.
- Assisted in setting up the event space, ensuring proper table arrangements and placement of utensils for seamless guest experience.
Education
GED -
Boys And Girls Club Second Chance
Jackson, MS10-2025
Skills
- Peer advocacy
- Mental health awareness
- Self-care techniques
- Stress reduction
- Relapse prevention
- Behavioral management
- Wellness strategies
- Recovery planning
- Substance abuse
- Problem-solving skills
- Mental health services
- Trauma-informed care
Timeline
Certified Peer Support Specialist
Hinds Behavioral Services
10.2025 - Current
Banquet Server
Jackson Convention Complex
01.2024 - 09.2025
GED -
Boys And Girls Club Second Chance