Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Amy Murillo

Mantachie

Summary

Encouraging individual and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Developed key skills in fast-paced retail environment, including team leadership and effective communication. Excels in inventory management and customer service, ensuring operational efficiency and positive customer interactions. Seeking to transition into new field, leveraging these transferable skills to contribute value in diverse settings.


Overview

4
4
years of professional experience

Work History

Key Holder

Dollar General
07.2024 - Current
  • Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
  • Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
  • Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
  • Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
  • Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
  • Managed store personnel by delegating tasks and supervising daily operations.
  • Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
  • Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
  • Trained and supervised new employees to apply best practices in customer service and store operations.
  • Resolved customer complaints with empathy and efficiency, turning potential negative experiences into positive ones.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

Party Host/Cashier

Chuck E Cheese
12.2022 - 11.2023
  • Supervised children's activities, maintaining happiness, safety and well-being.
  • Enhanced guest experience by providing exceptional customer service and creating a fun atmosphere for events.
  • Maintained cleanliness standards throughout events to provide an inviting environment for guests while adhering to health codes.
  • Educated guests on rules and policies to deliver safe, enjoyable experiences.
  • Provided support during high-volume periods by assisting other hosts in managing multiple parties simultaneously without sacrificing quality of service provided at each event.
  • Collaborated with other team members to create visually appealing decorations and setups, contributing to the overall success of events.
  • Decorated and set tables in accordance with party themes and age groups.
  • Developed customized party plans tailored to each client''s preferences, ensuring memorable experiences for all attendees.
  • Prepared and served food and drinks to guests, meeting hygiene and safety standards.
  • Directed guests to correct areas for eating, dancing, and other services.
  • Assisted in training new party hosts, sharing best practices and helping them develop strong hosting skills.
  • Acted as a strong brand ambassador by maintaining a professional demeanor at all times while representing the company during events.
  • Handled financial transactions accurately and responsibly, ensuring proper payment processing and recordkeeping.
  • Organized various themed parties, with coordinated decorations, menus and activities.
  • Maintained clear communication with clients throughout the planning process, addressing concerns and incorporating feedback as needed.

Cashier

Dollar General
05.2022 - 08.2022
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Stocked, tagged and displayed merchandise as required.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Used POS system to enter orders, process payments and issue receipts.

Sandwich Artist

Subway
06.2021 - 05.2022
  • Greeted guests, promoted specials, and took orders.
  • Operated the cash register with accuracy, ensuring proper handling of transactions.
  • Kept workplace clean and organized in line with restaurant policies.
  • Increased speed of service through effective multitasking and time management skills.
  • Collaborated with team members to maintain a smooth workflow during busy hours.
  • Demonstrated flexibility by covering shifts when needed, ensuring consistent staffing levels for optimal operation.
  • Trained new employees on company policies and procedures, contributing to overall team performance and growth.
  • Prepared and presented food in compliance with health and safety guidelines.
  • Trained team members to prepare sandwiches and other items according to instructions.
  • Balanced multiple tasks during busy periods, ensuring all customers received prompt and attentive service.

Education

No Degree -

Houston High School
Houston, MS
05-2022

Skills

  • Customer service
  • Training and mentoring
  • Cash handling accuracy
  • Store maintenance
  • Staff oversight
  • Store recovery processes
  • Flexible work schedule
  • Adaptable to changing demands
  • Inventory and stocking
  • Scheduling and Time-tracking
  • Handling complaints
  • Basic mathematics

Languages

Spanish
Native or Bilingual

Timeline

Key Holder

Dollar General
07.2024 - Current

Party Host/Cashier

Chuck E Cheese
12.2022 - 11.2023

Cashier

Dollar General
05.2022 - 08.2022

Sandwich Artist

Subway
06.2021 - 05.2022

No Degree -

Houston High School

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Amy Murillo