Amya Workman
Southaven
Summary
Dependable and customer-focused professional with extensive experience in retail operations, food service supervision, and trip reservations. Proven expertise in delivering exceptional customer service, coordinating bookings, handling cash transactions, and efficiently resolving issues in fast-paced environments. A team-oriented and detail-driven individual dedicated to fostering positive and seamless customer experiences that drive satisfaction and loyalty. Committed to continuous improvement and adapting to the dynamic needs of the industry.
Overview
6
6
years of professional experience
Work History
Reservations Agent
MATA
07.2025 - Current
- Assist clients with scheduling and coordinating trips based on individual needs
- Manage reservations using booking systems, ensuring accuracy of traveler details, dates, and pricing
- Provide route information and travel guidance to enhance customer experiences
- Process trip changes, cancellations, and rebooking efficiently
- Communicate clearly regarding travel policies, confirmations, and fees
- Maintaine detailed and accurate records of reservations, payments, and customer communications
Head Cashier
Home Depot
03.2023 - 07.2025
- Led front-end operations to ensure efficient checkout and exceptional customer service
- Trained and supported new cashiers on POS systems, store policies, and safety procedures
- Managed returns, exchanges, and refunds in compliance with company guidelines
- Performed opening and closing duties, including cash reconciliation and till balancing
- Resolved customer concerns promptly to maintain a positive shopping experience
- Ensured accuracy in cash handling, minimizing discrepancies and maintaining balanced registers.
- Coordinated breaks for fellow cashiers, ensuring continuous coverage during busy periods without compromising productivity.
- Conducted regular audits of register tills, ensuring accuracy in daily cash counts and minimizing discrepancies.
Cold Line Supervisor / Cashier
Freddy’s Frozen Custard & Steakburgers
01.2020 - 03.2023
- Supervised cold line staff to ensure quality, speed, and accuracy of dessert preparation
- Trained new team members on food safety standards, portion control, and customer service expectations
- Maintained clean, organized, and compliant workstations and equipment
- Monitored inventory levels and restocked supplies to support smooth operations
- Addressed and resolved guest concerns professionally to ensure high customer satisfaction
- Implemented workflow improvements, enhancing overall team productivity and efficiency.
- Addressed customer complaints promptly, ensuring positive dining experiences and satisfaction.
Education
High School Diploma -
Cordova High School
Memphis, TN05-2022
Skills
- Customer Service & Client Relations
- Reservation & Booking Systems
- Cash Register & POS Operation
- Telephone reception
- Cash handling expertise
- Conflict Resolution & Problem Solving
- Multitasking in Fast-Paced Environments
- Team Training & Supervision
- Able to Lift 50 lbs
- Problem resolution
- Attention to detail
- Positive attitude
Languages
English
Native or Bilingual
Timeline
Reservations Agent
MATA
07.2025 - Current
Head Cashier
Home Depot
03.2023 - 07.2025
Cold Line Supervisor / Cashier
Freddy’s Frozen Custard & Steakburgers
01.2020 - 03.2023
High School Diploma -
Cordova High School