Amy Lee Merchant
Morton
Summary
Dedicated professional with strong customer engagement skills and attention to detail. Experienced in floral arrangement and patient care support. Committed to enhancing customer satisfaction and operational efficiency.
Overview
2027
2027
years of professional experience
Work History
Florist Assistant
Petals & More
Forest
2007 - 05.2026
- Assisted customers with floral selections and arrangements at Petals & More.
- Engaged with customers to provide product information and recommendations.
- Processed incoming floral orders by phone and estimated customer costs for shipping and delivery.
- Learned proper handling techniques for various types of flowers and plants.
CMA
Clark Medical Clinic
Morton
04.2007 - 02.2023
- Assisted patients with scheduling appointments and managing medical records.
- Supported physicians during examinations by providing necessary tools and equipment.
- Maintained cleanliness in examination rooms by stocking supplies and disposing of used materials properly.
- Prepared specimens for laboratory testing and performed routine laboratory tests.
- Maintained accurate records of patient visits including diagnosis information, treatment notes, prescriptions.
- Assisted in minor surgical procedures such as suturing lacerations or removing stitches under the direction of a physician.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Managed inventory of medical supplies ensuring adequate stock levels were maintained at all times.
Education
Associate of Applied Science - Certified Medical Assistant
Phillips Jr. College
Flowood, MS01-1993
Skills
- Floral arrangement
- Bouquet preparation
- Flower arranging
- Bouquet wrapping
- Florist tool usage
- Funeral arrangements
- Horticulture practices
- Inventory management
- Supply ordering
- Supply chain coordination
- Order processing
- Appointment scheduling
- Scheduling appointments
- Team collaboration
- Customer service
- Phone etiquette
- Cleanliness standards
- Safe lifting techniques
- Plant storage
- Medical record keeping
Timeline
CMA
Clark Medical Clinic
04.2007 - 02.2023
Florist Assistant
Petals & More
2007 - 05.2026
Associate of Applied Science - Certified Medical Assistant
Phillips Jr. College