Summary
Overview
Work History
Education
Skills
Timeline
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Micheal Wilson

Meridian

Summary

Dynamic leader with proven expertise in food safety and cash handling, honed across roles at McDonald's and O'Charley's. Excelled in elevating customer satisfaction and streamlining operations, demonstrating a positive attitude and a knack for mentoring teams. Skilled in managing high-volume service periods, ensuring quality and efficiency.

Overview

17
17
years of professional experience

Work History

Shift Leader

McDonald's Restaurant
05.2023 - 01.2025
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
  • Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.

Shift Leader

Burger King
05.2019 - 03.2023
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.

Head Chef

OCharleys
08.2013 - 01.2019
  • Managed food costs effectively with careful menu planning, accurate portion control, and utilization of seasonal ingredients.
  • Handled and stored food to eliminate illness and prevent cross-contamination.
  • Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
  • Trained kitchen staff to perform various preparation tasks under pressure.
  • Ensured timely delivery of all orders during busy services by implementing efficient workstations and streamlined plating processes.

Head Cook

Mcdonalds
04.2008 - 07.2013
  • Placed orders to restock items before supplies ran out.
  • Maintained high standards of cleanliness and sanitation in the kitchen, meeting or exceeding health department requirements.
  • Inspected freezer and refrigerator daily to check and maintain proper temperatures.
  • Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
  • Efficiently handled high-volume service periods without sacrificing quality or consistency in food preparation.
  • Managed kitchen staff, ensuring proper training and adherence to safety protocols for a safe working environment.

Education

Basics

Meridian High
Meridian, MS
05-2005

Skills

  • Positive attitude
  • Food safety
  • Food preparation
  • Cash handling

Timeline

Shift Leader

McDonald's Restaurant
05.2023 - 01.2025

Shift Leader

Burger King
05.2019 - 03.2023

Head Chef

OCharleys
08.2013 - 01.2019

Head Cook

Mcdonalds
04.2008 - 07.2013

Basics

Meridian High

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Micheal Wilson