Andrea Walker
Gulfport
Summary
Proven Administrative Assistant with a track record of streamlining office procedures at Mississippi Department of Rehabilitation Services. Excelled in database management and fostering strong workplace relationships, enhancing operational efficiency. Demonstrated expertise in scheduling and office administration, significantly improving workflow and customer satisfaction. Detail-oriented administrative assistant with experience in customer service, data entry and office management.
Overview
8
8
years of professional experience
Work History
Administrative Assistant
Mississippi Department Of Rehabilitation Services
12.2023 - 08.2024
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Negotiated contracts with vendors and suppliers for office supplies, equipment and services.
- Developed strategies to streamline and improve office procedures.
- Drafted correspondence and other documents for CEO and department heads in company's voice.
- Managed filing system, entered data and completed other clerical tasks.
Customer Service Representative
Remote Healthcare
02.2020 - 09.2023
- Responded to customer requests for products, services, and company information.
- Processed customer service orders promptly to increase customer satisfaction.
- Tracked customer service cases and updated service software with customer information.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Scheduling Coordinator
Elevate Care
06.2016 - 11.2018
- Developed strong working relationships with management and executive team through effective scheduling and communication skills.
- Gathered employee data to develop monthly work schedules, enabling proper staffing for departments for each shift.
- Worked with manager and supervisor to plan and coordinate production schedules.
- Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
- Completed logs and reports detailing production data such as volume, materials used, and quality assurance results, helping management make accurate operational decisions.
Education
High School Diploma -
Evanston High School
Mississippi Gulf Coast Community College
Skills
- Invoice Processing
- Database Management
- Scheduling
- Minute Taking
- Appointment Scheduling
- Office Administration
- Meeting planning
- Filing
- Microsoft Outlook
- Documentation and Recordkeeping
Timeline
Administrative Assistant
Mississippi Department Of Rehabilitation Services
12.2023 - 08.2024
Customer Service Representative
Remote Healthcare
02.2020 - 09.2023
Scheduling Coordinator
Elevate Care
06.2016 - 11.2018
High School Diploma -
Evanston High School
Mississippi Gulf Coast Community College
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