Andrew Jordan
Gulfport,MS
Summary
Accomplished General Manager at McAlister's Deli, adept in operations management and leadership, with a proven track record of fostering team growth and enhancing operational efficiency. Skilled in problem resolution and training, achieving high employee satisfaction and financial stability. Excelled in building customer loyalty and streamlining procedures, demonstrating a strong blend of strategic oversight and team-building capabilities.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
13
13
years of professional experience
Work History
General Manager
McAlister's Deli
05.2022 - Current
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Formulated policies and procedures to streamline operations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
Assistant Pastry Chef
Sweet Enchantments
10.2020 - 04.2022
- Ensured consistent quality by strictly adhering to established recipes and presentation guidelines.
- Optimized kitchen workflow with well-maintained equipment and readily available supplies at all times.
- Assisted head pastry chef with menu planning, taking into account seasonal ingredients and customer preferences.
- Fostered a culture of continuous improvement by regularly evaluating personal performance against industry best practices.
- Prepared all pastry items in accordance with standards of quality, quantity control, taste, and presentation.
Supervisor
Treasure Bay Casino
10.2018 - 09.2020
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
Cosmetologist
Images by Erica Beauty Salon
10.2011 - 07.2018
- Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
- Applied makeup to clients for special occasions to meet requirements.
- Styled hair, makeup and nails for customers for special events and occasions.
- Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
- Maintained client treatment records and designed long-term care programs for return customers.
- Maintained high number of return customers through precise cutting, coloring and styling of clients' hair.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
Education
Some College (No Degree) - Science/ General Study
Pearl River Community College
Hattiesburg, MSGraduate Certificate - Cosmetology
Academy of Hair Design
Hattiesburg, MS10-2010
High School Diploma -
Hattiesburg High School
Hattiesburg, MS05-2009
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Team leadership
- Training and coaching
Timeline
General Manager
McAlister's Deli
05.2022 - Current
Assistant Pastry Chef
Sweet Enchantments
10.2020 - 04.2022
Supervisor
Treasure Bay Casino
10.2018 - 09.2020
Cosmetologist
Images by Erica Beauty Salon
10.2011 - 07.2018
Some College (No Degree) - Science/ General Study
Pearl River Community College
Graduate Certificate - Cosmetology
Academy of Hair Design
High School Diploma -
Hattiesburg High School
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