Angel Flack

Assisting with medical claims,appeals,authorization requests. Using software like AWS app. stream 2.0, Citrix/Facets,DataNet and I can do Data entry.

• Managed inbound calls from patients and healthcare providers efficiently.
• Documented patient information accurately in the electronic health record system.
• Coordinated appointment scheduling for medical consultations and procedures.
• Addressed patient inquiries regarding insurance coverage and billing processes.
• Collaborated with medical staff to ensure timely communication of critical information.
• Provided clear explanations of medical services and procedures to patients.
• Resolved patient complaints with empathy and professionalism to enhance satisfaction.
• Maintained confidentiality of patient records in compliance with HIPAA regulations.
• Researched medical codes to ensure accurate billing practices were followed.
• Followed HIPAA guidelines when handling confidential patient information.
• Ensured compliance with HIPAA regulations when handling confidential patient information.
• Assisted in resolving customer complaints in a timely manner.
• Developed relationships with key stakeholders both internally and externally.
• Trained new employees on best practices for working in the call center environment.
• Updated system with order specifics and customer details, preferences, and billing information.
• Contacted customers about potential service upgrades, new services and account changes.
• Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
• Prevented key account losses by researching discrepancies and correcting problems.
• Liaised between customers and retail buyers to expedite orders and meet customer demands.

• Problem solving
• Communication Skills
• Supervise team
• Scheduling
• Payroll
• Supervised daily cleaning operations to maintain high standards of hygiene.
• Trained and mentored housekeeping staff on best practices and protocols.
• Coordinated supply inventory and ordered cleaning materials as needed.
• Developed cleaning schedules to optimize workflow and efficiency.
• Inspected patient rooms for cleanliness and adherence to safety regulations.
• Communicated with healthcare staff to address specific cleaning needs promptly.
• Implemented procedures for handling hazardous materials safely and effectively.
• Facilitated team meetings to discuss performance and address concerns regularly.
• Supervised and supported housekeeping personnel to maximize quality of service and performance.
• Supervised and trained staff in housekeeping operations, ensuring adherence to standards of cleanliness.