Angela Buchanan
Vicksburg
Summary
Accomplished Truck Driver and Sales Manager with a proven track record at Hirschbach, adept in safe driving and client relations. Leveraged strong work ethic and self-motivation to enhance operational efficiency and customer satisfaction. Skilled in navigating complex scenarios, ensuring timely deliveries, and driving sales growth. Excelled in building lasting relationships and maintaining rigorous safety standards.
Overview
11
11
years of professional experience
Work History
Truck Driver
Transco Lines
05.2024 - Current
- Operated with safety and skill to avoid accidents and delays.
- Maintained a clean driving record while adhering to company policies and federal regulations for transportation safety.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Increased safety standards by conducting thorough pre-and post-trip inspections of the truck and trailer.
- Successfully navigated challenging weather conditions in order to maintain on-time delivery rates without compromising safety or cargo integrity.
- Proactively communicated with dispatch teams regarding any changes or updates affecting scheduled pick-ups or deliveries, ensuring that all parties were kept informed.
- Enhanced customer satisfaction by maintaining open communication with clients during pickups and deliveries.
Call Center Representative
Quantum
11.2020 - 12.2022
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Participated in ongoing training and development, staying current on company policies, products, and procedures to deliver accurate information to customers.
- Investigated and resolved customer inquiries and complaints quickly.
Truck Driver
Hirschbach
07.2022 - 03.2024
- Operated with safety and skill to avoid accidents and delays.
- Maintained a clean driving record while adhering to company policies and federal regulations for transportation safety.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
Lumber Grader
Anderson Tully Lumber
07.2016 - 10.2020
- Increased lumber production efficiency by accurately grading and sorting lumber according to industry standards.
- Enhanced overall quality of products by meticulously identifying defects in lumber and ensuring proper categorization.
- Facilitated smooth inventory management processes by properly labeling graded lumber according to specified classifications.
- Minimized errors through meticulous attention to detail when examining lumber for imperfections or inconsistencies.
- Assisted mill operations with troubleshooting equipment issues, leading to reduced downtime and increased productivity.
Sales Manager
Wal-Mart Supercenter
02.2014 - 03.2016
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.
Education
Computer Engineering
Jackson State University
Jackson, MSTruck Driving School
Crw
Jackson, MS07.2022
High Diploma -
Vicksburg High School
Vicksburg, MS05.2003
Skills
- Safe driving
- Strong work ethic
- Self-motivation and discipline
- Safe driving practices
- Dependable and reliable
- Class A commercial Driver's license
- Management
- Microsoft excel
- Data processing
- Communication skills
Timeline
Truck Driver
Transco Lines
05.2024 - Current
Truck Driver
Hirschbach
07.2022 - 03.2024
Call Center Representative
Quantum
11.2020 - 12.2022
Lumber Grader
Anderson Tully Lumber
07.2016 - 10.2020
Sales Manager
Wal-Mart Supercenter
02.2014 - 03.2016
Computer Engineering
Jackson State University
Truck Driving School
Crw
High Diploma -
Vicksburg High School
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