Angela Cooper
Sumrall
Summary
Hardworking and analytical Banking Professional with 15+ years of experience in providing financial advice, developing mutually beneficial business relationships, and utilizing in-depth knowledge of financial products. Adept in monitoring market conditions, cross-selling products, and balancing bank vault. Highly skilled in providing personal banking services, opening new deposit accounts, and assisting with foreign exchange.
Overview
16
16
years of professional experience
Work History
CSR - Customer Service Representative
Farris Brothers Inc
10.2020 - Current
- Place wholesale orders, handle payments on accounts, answer phones when needed, enter Vendor Invoices for payment, handle the late report and help to take payments / credits from Vendors and Customer's Accounts
TSR
Keesler Federal Credit Union
10.2017 - 09.2020
- Cash checks and dispersed funds after verifying signatures and sufficiency of funds, accepted deposits as well as confirmed the accuracy of transactions, prepared, verified, and issued cashiers checks, bank and personal money orders, travelers checks, E bonds
CSR - Customer Service Representative / New Accounts
Citizens Bank
06.2013 - 12.2015
- Opened new deposit accounts such as checking, savings, IRAS and CDs, handled customer questions about opening accounts, helped with loan applications and credit cards, worked with customer accounts information and account changes, educated customers about self-service options such as online banking
CSR - Customer Service Representative
COMMUNITY BANK
01.2008 - 06.2013
- Opened new deposit accounts such as checking, savings, IRAS and CDs, handled customer questions about opening accounts, helped with loan applications and credit cards, worked with customer accounts information and account changes, educated customers about self-service options such as online banking
Education
Bachelor's degree - Business Science
University of Phoenix-Online Campus
Phoenix, AZ05.2024
No Degree - Music education
Pearl River Community College
Poplarville, MS01.2002
High school or equivalent -
Oak Grove High School
Hattiesburg, MS01.2000
Skills
- Customer Service (10 years)
- Customer Care (10 years)
- CSR (10 years)
- Customer Support (10 years)
- Apple
- Call Center
- Help Desk
- Iphone (10 years)
- Tech Support
- Sales
Personal Information
- Title: Customer Service Specialist :)
- Work Permit: Authorized to work in the US for any employer
Timeline
CSR - Customer Service Representative
Farris Brothers Inc
10.2020 - Current
TSR
Keesler Federal Credit Union
10.2017 - 09.2020
CSR - Customer Service Representative / New Accounts
Citizens Bank
06.2013 - 12.2015
CSR - Customer Service Representative
COMMUNITY BANK
01.2008 - 06.2013
Bachelor's degree - Business Science
University of Phoenix-Online Campus
No Degree - Music education
Pearl River Community College
High school or equivalent -
Oak Grove High School
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