Angela Neal
Hattiesburg,MS
Summary
Dedicated and compassionate Registered Nurse (RN) with an extensive career in direct patient care, triage and patient care coordination in a fast-paced environment. Proven to remain calm under pressure and skillfully handle difficult patients and high-stress situations. Passionate about delivering quality patient care with respect to individual patient needs. Excellent verbal and written communication skills and problem-solving abilities.
Overview
37
37
years of professional experience
Work History
Endoscopy Staff Nurse PRN
Hattiesburg Clinic
05.2022 - Current
- Performs patient assessment, VS monitoring, IV insertion, and other routine procedures and documents in electronic medical records on approximately 30 patients a day.
- Conducts pre-op calls to review specific instructions before scheduled procedures and follow-up calls to improve patient satisfaction, answer questions, and address new or worsening symptoms.
- Reviews and documents patient medical history to accurately reflect nursing assessment, changes in clinical state, and other pertinent patient information to support a multidisciplinary team to deliver great care.
- Studies contraindications, lab results, allergies, and potential interactions before administering patient medication and treatments according to physician orders.
- Evaluates patient histories, complaints, and current symptoms.
- Educates family members and caregivers on patient care instructions.
- Recover patients from anesthesia to perform discharge teaching.
Clinic Director
Edwards Street Fellowship Health Clinic
07.2016 - 02.2022
- In charge of all day-to-day clinic activities.
- Achieved the highest standard of care rating under The National Association of Free and Charitable Clinic
- Leveraged patient feedback and performed continuous process improvements to streamline day-to-day business operations and patient satisfaction.
- Monitored the number of patients and wait times to create an efficient flow of patients from check-in to check-out.
- Conducted frequent clinic walk-throughs to maintain a safe work environment.
- Lab Supervisor. Assisted staff and volunteers as needed drawing blood and running lab tests.
- Prepared and retained records, files, and reports according to various practice standards.
- Fostered excellence by example and being a hands-on mentor to clinical staff.
- Monitored and inspected staff processes to eliminate hazards while ensuring continuous compliance with regulations.
- Developed and updated policies and procedures, maintaining compliance with statutory, regulatory, local, state, and federal guidelines relating to HIPAA and general liability.
- Recruited, hired, and trained all staff, providing direct supervision, ongoing staff development, and continuing education to employees.
- Ordered all clinic supplies and kept a check on inventory levels.
- Reviewed and evaluated test results along with care and treatment options.
- Prepared and updated job description records for all staff and volunteer positions.
- Updated personnel handbooks and individual records to keep files accurate and detailed.
Staff Nurse in Outpatient Surgery Center
Hattiesburg Clinic
03.2006 - 07.2016
- Provided both preoperative and postoperative care to a high volume of patients undergoing outpatient surgery in a free-standing ambulatory care center.
- Educated patients, family members, and caregivers on patient care instructions.
- Participated in evidence-based practice project implementation, nursing competency development, and nursing simulation activities.
- Researched sleep apnea protocols in other free-standing ambulatory care centers across the country and developed a sleep apnea protocol for our facility, as well as implementation.
- In charge of conducting routine quality assurance and infection control audits and worked with the team to devise corrective actions for deficiencies.
- Coordinated educational offerings for unit.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
- Trained and coached new employees on protocols and best practices to promote ideal patient outcomes.
Case Manager
Crawford And Company Healthcare Management Company
02.1995 - 03.2004
- Provided case management services for workers' compensation and catastrophic injury cases.
- Created life care plans to project the nature and cost of an injured person's long-term care needs in the case of a catastrophic injury.
- Provided medical-legal consulting services for attorneys as needed.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Evaluated workers' compensation claims and developed treatment plans for injured workers through coordination with injured workers, providers, employers, attorneys, and insurance companies.
- Reduced care costs without sacrificing quality through service coordination and multidisciplinary collaboration.
Surgical ICU Registered Nurse
Slidell Memorial Hospital
09.1992 - 03.1995
- Participated in direct patient care of cardiovascular, neurological, and trauma patients.
- Coordinated with healthcare staff from various disciplines to devise, carry out and manage personalized care plans to benefit patient health and recovery.
- Involved in various aspects of patient care by assisting in insertion and maintenance of PA catheters, CVP and arterial lines, administration of vasoactive drugs with titration, advanced dysrhythmia interpretation, and balloon pump management.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Provided direct patient care, stabilized patients, and determined the next course of action.
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
- Provided exceptional care to high-acute patients needing complex care such as ventilator management, tracheostomy care, and balloon pump management.
Clinical Nurse Educator/ Surgical Telemetry Unit
Spartanburg Regional Medical Center
11.1989 - 09.1992
- Developed and maintained departmental policies, procedures, and patient care standards based on evidence-based practice guidelines and expert opinions.
- Developed critical pathways for the cardiovascular department.
- Managed team of 40 plus employees, overseeing training, competencies, and professional growth of employees.
- Conducted arrhythmia course for entire cardiovascular division of the hospital including CCU, CVICU, Surgical and Medical telemetry. Conducted other educational classes as well including 12 lead EKG training and communication courses.
- Coached underperforming nurses to help meet clinical objectives
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Oversaw preceptorship and trained all new nurses in proper techniques, care standards, operational procedures, and safety protocols.
- In charge of all nursing simulation activities, evidence-based practice project implementation, and competency development to further nursing education.
- Contributed substantially to successful department JCAHO accreditation by consistently operating to the highest standards of care.
- Provided direct patient care and was a member of the hospital-wide code team as well.
Charge Registered Nurse on Surgical/CV Telemetry
Greenville Memorial Hospital System
01.1987 - 10.1989
- Worked as charge nurse and provided direct patient care on a busy surgical/cardiovascular telemetry unit.
- Provided care for twelve patients per shift.
Education
Bachelor of Science - Nursing
University of Southern Mississippi
Hattiesburg, MS12.1986
Skills
- Employee Supervision, Recruitment and Hiring
- Employee Performance Evaluations
- Policy and Program Development
- Critical Thinking/Decision Making
- Epic Systems
- Time Management
- Verbal and Written Communication
- Attention to Detail/Accurate Documentation
- Medical Supply Management
- Patient Condition Assessment and Monitoring
- Blood Draw and Sample Collection
- Delegation and Motivation
Timeline
Endoscopy Staff Nurse PRN
Hattiesburg Clinic
05.2022 - Current
Clinic Director
Edwards Street Fellowship Health Clinic
07.2016 - 02.2022
Staff Nurse in Outpatient Surgery Center
Hattiesburg Clinic
03.2006 - 07.2016
Case Manager
Crawford And Company Healthcare Management Company
02.1995 - 03.2004
Surgical ICU Registered Nurse
Slidell Memorial Hospital
09.1992 - 03.1995
Clinical Nurse Educator/ Surgical Telemetry Unit
Spartanburg Regional Medical Center
11.1989 - 09.1992
Charge Registered Nurse on Surgical/CV Telemetry
Greenville Memorial Hospital System
01.1987 - 10.1989
Bachelor of Science - Nursing
University of Southern Mississippi
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