Open To Work
Angela Owens
Olive Branch
Summary
Strategic HR Benefits Consultant specializing in benefits administration and compliance monitoring. Expertise in developing policies and enhancing communication to improve organizational effectiveness. Experienced in streamlining processes and increasing employee engagement with benefits offerings.
Overview
19
19
years of professional experience
Work History
HR Benefits Consultant
First Horizon Corporation
Memphis
02.2022 - 03.2026
- Assisted clients in understanding benefits options and enrollment procedures.
- Coordinated administrative support for benefits program implementation and management, ensuring smooth operations.
- Collaborated with team members to ensure accurate employee benefits communication.
- Organized benefit materials and resources for client education sessions.
- Maintained client records in compliance with privacy regulations and company policies.
- Responded to client inquiries regarding benefits eligibility and coverage details.
- Participated in training sessions to enhance knowledge of benefits offerings and systems.
- Analyzed existing benefit programs to assess effectiveness and identify opportunities for enhancement.
- Provided guidance to employees regarding their benefits package.
- Developed and implemented employee benefit plans, policies, and procedures.
- Monitored compliance with applicable regulations such as ERISA and HIPAA.
- Investigated potential cost savings through vendor negotiations or alternative benefit offerings.
- Resolved discrepancies in employee benefits claims, facilitating accurate and timely resolution for plan participants.
- Assisted in the development of new benefit programs to meet organizational objectives.
- Developed training materials related to understanding the details of a company's benefit programs.
- Ensured accuracy of data entry into payroll system related to deductions for insurance premiums.
- Evaluated requests from employees for changes in their benefits plan coverage.
- Participated in open enrollment meetings with employees to discuss available options.
- Prepared materials necessary for annual audits by government agencies or auditors.
- Generated reports on current benefits enrollment status for management review.
- Coordinated benefits processing, including enrollments, terminations and claims.
- Developed and maintained benefits policies and procedures manuals.
- Conducted benefits orientation sessions for new hires, ensuring understanding of benefits offerings.
- Processed benefits invoices for payment, verifying accuracy and resolving discrepancies with vendors.
- Implemented wellness initiatives aimed at improving employee health and reducing healthcare costs.
- Resolved employee issues related to benefits, serving as a liaison between employees and insurance providers.
- Stayed current with benefits trends and legislation through continuous education and professional development.
- Assisted employees with benefits enrollment and changes, providing guidance on plan options and implications.
- Collaborated with HRIS team to ensure benefits data integrity and streamline enrollment processes.
Project Management Consultant
First Horizon Corporation
Memphis
10.2021 - 02.2022
- Provided oversight and leadership in executing projects for WellnessFirst department.
- Managed SharePoint structure, budget, and documentation to support project execution.
- Created project tracker to monitor progress, deliverables, and milestones.
- Coordinated with lead wellness consultant and team members for timely project delivery.
- Developed recommendations and solutions to achieve objectives and meet deadlines.
- Prepared presentations for meetings discussing project goals and accomplishments.
Benefits Coordinator
Campbell Clinic Orthopaedics
Germantown
10.2014 - 06.2021
- Served as front-line contact for employee benefits administration and human resources programs, ensuring effective communication and support.
- Communicated effectively via email, phone, and face-to-face with plan participants to resolve issues pertaining to health and welfare benefits.
- Provided assistance to plan participants by explaining benefits information to ensure educated selections.
- Presented benefit plans for new hires during orientation and open enrollment meetings.
- Reviewed employee enrollments to verify accuracy, imputing all information into the company's HRIS.
- Reconciled monthly insurance bills to ensure proper and timely payments.
- Monitored and maintained ACA Compliance.
- Oversaw FMLA, ADAA, COBRA, Workers' Compensation, OSHA, and personal leave requests for employees and physicians.
- Trained managers and coordinators in how to administer policies and leaves.
- Liaised with HR management to devise and update policies based on current laws.
- Developed recommendations for improvement of the organization's personnel policies and practices.
International Export Sales Representative
Landau Uniforms
Olive Branch
05.2007 - 07.2014
- Main point of contact for all international clients regarding their orders and shipments.
- Coordinated shipments, ensuring proper documentation for seamless passage through international borders.
- Cultivated relationships with clients and prospects to drive business growth.
- Conducted follow-ups with clients post-shipment to gauge service quality and customer satisfaction.
- Communicated with executives and middle management of international accounts via email and phone.
- Educated clients on current product features.
- Shipped samples prior to release to promote our newest designs and increase sales.
- Monitored back-order shipments.
- Supported exports manager by completing various administrative tasks.
Education
Associate of Arts - Music (Voice)
Northwest Community College
Senatobia, MS05.1996
Skills
- Benefits administration
- Claims resolution
- Compliance monitoring
- Policy development
- Human resources administration
- Project management
- Employee training
- Training material development
- Employee development
- Team collaboration
- Attention to detail
- Problem solving
- Effective communication
- Interpersonal skills
- Presentation skills
- Vendor relationship management
- Employee benefits expertise
- HRIS systems
- Open enrollment
- New employee orientations
- HR compliance
- Teamwork and collaboration
Affiliations
Owner, Midsouth Runners | Olive Branch, MS | January 2011 - Current
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
On-SiteRemoteHybridSalary Range
$71000/yr - $200000/yrTimeline
HR Benefits Consultant
First Horizon Corporation
02.2022 - 03.2026
Project Management Consultant
First Horizon Corporation
10.2021 - 02.2022
Benefits Coordinator
Campbell Clinic Orthopaedics
10.2014 - 06.2021
International Export Sales Representative
Landau Uniforms
05.2007 - 07.2014
Associate of Arts - Music (Voice)
Northwest Community College