Angela Owens
Florence
Summary
Results-driven medical billing professional with 14 years of experience in claims management and follow-up. Expertise in navigating complex billing processes and enhancing patient satisfaction through efficient dispute resolution. Proven track record of ensuring compliance with healthcare regulations while maintaining precise documentation.
Overview
1
1
Certification
22
22
years of professional experience
Work History
Patient Account Representative 4
FMOLHS-Franciscan Missionaries of Our Lady of the Lake HS
Baton Rouge
2024.06 - Current
- Verified patient eligibility for medical claims, confirming benefit coverage to facilitate accurate processing.
- Filed and monitored medical claims with insurance companies, ensuring timely submission through electronic and paper channels.
- Analyzed denials, rejections, and underpayments from insurance carriers to confirm accurate reimbursement receipt
- Identified discrepancies on invoices by cross-referencing contracts and fee schedules, ensuring alignment for accurate billing.
- Collaborated with healthcare providers to address claim discrepancies.
Senior Medical Billing Specialist-Follow up
NewSouth NeuroSpine Pain Facility
Jackson
2012.04 - 2024.04
- conducted follow-up on claim receipt verifications with insurance carriers to ensure timely processing
- track and oversee claims processing until completion
- Conduct timely follow-ups to accurately identify errors, denials, or rejected claims once denial is recognized.
- followed up and monitored payment allowances from payors to confirm accuracy and compliance
- accountable for detailed documentation of findings and resolutions related to accounts
- followed up with patients about claims disputes and general inquiries
- facilitated timely and precise charge submissions through electronic capture using billing and accounts receivable (BAR) system and clearinghouse, enhancing revenue cycle efficiency
Medical Billing Specialist
University Medical Center
Jackson
2011.05 - 2012.04
- Verified patient information and copays while confirming insurance coverage to ensure billing accuracy.
- Executed follow-ups to verify provider charges, ensuring accuracy of service dates and diagnosis details.
- Analyzed medical and surgical records to identify billable services accurately.
- Facilitated communication between billing department and third-party payers to expedite resolution of reimbursement issues.
Lead 3rd Party Claims Adjustor
PharMerica Pharmacy
Jackson
2007.10 - 2011.05
- Submitted Medicare and Medicaid claims to ensure compliance with regulatory standards, minimizing risk of denial.
- Established rapport with nursing facilities and residents, securing timely payments for outstanding accounts.
- Facilitated team training to resolve billing discrepancies, enhancing overall accuracy in claims processing.
Senior Mortgage Collector
Green Tree Services
Jackson
2004.04 - 2007.10
- Supported associates in recovering delinquent mortgage payments, enhancing overall collection efforts
- Collaborated with attorneys on preparing legal documentation for foreclosure, ensuring adherence to legal standards
- Completed training on Fair Debt Collections Act, reinforcing commitment to regulatory compliance
Education
High School Diploma -
Florence High School
Florence, MS05.1990
Some College (No Degree) - Medical Laboratory Technology
SEC MEDICAL
Flowood, MSSkills
- Medical billing
- Electronic claims submission
- Insurance billing verification
- Claims follow-up
- Claims reconciliation analysis
- Denial resolution
- Billing accuracy assurance
- Healthcare regulations compliance
- Revenue cycle management
- Claim processing
- Team collaboration
- Verbal and written communication
- Certified medical billing specialist
Certification
- Certified Medical Billing Specialist
- Certified Medical Lab Assistant
Timeline
Patient Account Representative 4
FMOLHS-Franciscan Missionaries of Our Lady of the Lake HS
2024.06 - Current
Senior Medical Billing Specialist-Follow up
NewSouth NeuroSpine Pain Facility
2012.04 - 2024.04
Medical Billing Specialist
University Medical Center
2011.05 - 2012.04
Lead 3rd Party Claims Adjustor
PharMerica Pharmacy
2007.10 - 2011.05
Senior Mortgage Collector
Green Tree Services
2004.04 - 2007.10
High School Diploma -
Florence High School
Some College (No Degree) - Medical Laboratory Technology
SEC MEDICAL