Angela Robertson
Pascagoula
Summary
Customer-focused leader with expertise in enhancing client satisfaction through effective communication and conflict resolution. Skilled in documentation review and time management to ensure compliance in diverse environments. Committed to fostering positive relationships and team development.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Bartender
Clocked Out Sports Bar and Lounge
Pascagoula
01.2024 - 08.2025
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Guided customers in menu selections and offered food pairing recommendations to improve satisfaction.
- Ensured cleanliness and organization of bar area during service shifts to enhance customer experience.
- Balanced cash drawer at end of each shift, verifying accuracy of funds received to maintain financial integrity.
Bartender
Hooters Inc.
Mobile
11.2022 - 01.2024
- Mixed and served beverages tailored to established recipes and customer preferences, improving customer satisfaction.
- Guided customers in menu selections and offered food pairing recommendations, elevating overall dining experience.
- Greeted customers and provided excellent customer service.
- Ensured cleanliness and organization of bar area, enhancing service experience during shifts.
Administrative Assistant
Bradford-O’Keefe Funeral Home
Ocean Springs
09.2022 - 05.2023
- Managed scheduling for funeral services and consultations with families.
- Handled confidential documents in an organized fashion according to established protocol.
- Managed phone calls and emails, providing timely information and enhancing business correspondence.
- Processed paperwork for burial permits and death certificates efficiently.
- Delivered customer service, ensuring client satisfaction through attentive support.
- Supported grieving families, facilitating positive experiences during challenging times.
- Developed relationships with clients, new staff members, and assisted existing staff members in their career development.
Closing Assistant
Pilger Title Co.
Hattiesburg
03.2022 - 08.2022
- Coordinated preparation of closing documents for real estate transactions, ensuring compliance and accuracy.
- Reviewed closing statements for accuracy and compliance with regulations.
- Managed appointments for closings and ensured timely document delivery.
- Facilitated communication between buyers, sellers, and other stakeholders during closings.
- Conducted title searches and resolved discrepancies, facilitating smooth property transfers.
- Assisted clients in understanding closing processes and required documents.
- Developed relationships with clients, new staff members, and assisted existing staff members in their career development.
Assistant Director
Caterpillar Development
Biloxi
04.2018 - 07.2021
- Delivered customer service and trained new team members monthly, enhancing team readiness and service quality.
- Executed company policies and safety standards, maintaining cleanliness and ensuring safe office environment.
- Ensured cleanliness and safety standards in the workplace by regularly inspecting and organizing work areas.
- Developed and implemented age-appropriate curriculum for preschool children.
- Supervised daily operations of the preschool facility and staff.
- Managed compliance with state regulations and licensing requirements for preschools.
- Evaluated classroom activities to ensure alignment with educational standards and goals.
Education
Bachelor of Science - Nursing
William Carey University
Hattiesburg, MS12-2026
Bachelor of Science - General Studies/Emphasis In Biology And Psychology
William Carey University
Hattiesburg, MS05-2024
Skills
- Customer service
- Conflict resolution
- Effective communication
- Leadership
- Time management
- Data analysis
- Documentation review
- Microsoft word
- Dependable
Languages
Spanish
Limited
Certification
BLS
Timeline
Bartender
Clocked Out Sports Bar and Lounge
01.2024 - 08.2025
Bartender
Hooters Inc.
11.2022 - 01.2024
Administrative Assistant
Bradford-O’Keefe Funeral Home
09.2022 - 05.2023
Closing Assistant
Pilger Title Co.
03.2022 - 08.2022
Assistant Director
Caterpillar Development
04.2018 - 07.2021
Bachelor of Science - Nursing
William Carey University
Bachelor of Science - General Studies/Emphasis In Biology And Psychology
William Carey University