Dedicated house cleaner with proven expertise at Slivia Zoquitecatl, excelling in customer service and quality assurance. Recognized for enhancing client satisfaction through tailored cleaning solutions and maintaining a safe, organized environment. Skilled in eco-friendly practices and effective communication, fostering long-term relationships and repeat business.
Overview
17
17
years of professional experience
Work History
House Cleaner
Silvia Zoquitecatl
02.2020 - Current
Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
Maintained a safe working environment through proper use of cleaning products and equipment.
Developed strong relationships with clients through consistent high-quality service and friendly interactions.
Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
Enhanced client satisfaction by delivering thorough and efficient cleaning services tailored to individual needs.
Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
Organized tasks efficiently, prioritizing workload according to client preferences and property requirements.
Demonstrated flexibility in scheduling, accommodating last-minute requests and urgent cleaning needs.
Dusted picture frames and wall hangings with cloth.
Received numerous positive reviews from clients for attention to detail and exceptional work ethic.
Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
Delivered quality customer service to address urgent needs and cleaning requests.
Adhered to professional house cleaning checklist.
Provided exceptional customer service through active listening, problem-solving abilities, and clear communication skills.
Emptied trashcans and transported waste to collection areas.
Increased repeat business by maintaining excellent communication with clients and addressing concerns promptly.
Delivered customized cleaning solutions based on specific property layouts and homeowner preferences, resulting in tailored experiences that met unique needs.
Developed rapport with long-term clients, fostering loyalty and generating referrals to new customers seeking quality housecleaning services.
Assisted fellow house cleaners when needed during busy periods or staff shortages.
Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
Consistently met or exceeded weekly productivity goals, contributing to the overall success of the company.
Collaborated with team members to complete large-scale projects within tight deadlines, ensuring top-quality results.
Streamlined cleaning processes for faster service, utilizing effective time management strategies.
Managed inventory of supplies effectively, reducing waste while ensuring availability of necessary materials for each job.
Student Volunteer
Iglesia Asamblea Rios De Agua Viva
02.2008 - Current
Took and followed detailed directions from others.
Worked in team environment to maintain high levels of productivity.
Displayed excellent time management skills while balancing academic responsibilities alongside demanding volunteer commitments.
Contributed to a positive work environment by maintaining a professional attitude and demonstrating respect for all individuals involved in the project.
Positively impacted the lives of countless individuals within the community by dedicating time, energy, and passion towards meaningful causes as a student volunteer.
Demonstrated adaptability by quickly adjusting to changing circumstances or unforeseen challenges during volunteer events.
Enhanced community outreach by organizing and participating in various volunteer events.
Maintained tidy and organized environment to comply with cleanliness standards.
Picked, sorted and processed customer orders to manage order fulfillment and increase sales.
Approached issues proactively to best meet current and future community needs.
Education
High School Diploma -
Ridgeland High School
586 Sunnybrook Rd
05-2028
Skills
Cleaning and sanitization
Customer service
Housekeeping
Bathroom sanitation
Health and safety compliance
Kitchen cleaning
Floor cleaning
Quality assurance
Glass cleaning
Surface sanitation
Payment collection
Clothes laundering
Window cleaning
Window washing
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
House Cleaner
Silvia Zoquitecatl
02.2020 - Current
Student Volunteer
Iglesia Asamblea Rios De Agua Viva
02.2008 - Current
High School Diploma -
Ridgeland High School
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