ANGELA DANIELLE DAUGHERTY
Fulton
Summary
Professional with high standards and results-driven approach, prepared for role of Office Manager. Skilled in team collaboration, adaptable to changing needs, and reliable. Proficiencies include administrative management, scheduling, budgeting, and staff coordination. Known for effective communication, problem-solving, and organizational skills.
Overview
20
20
years of professional experience
Work History
Office Manager/Advertising Sales Consultant
The Itawamba County Times
08.2022 - Current
- Handle sensitive information with discretion, maintaining confidentiality of company documents and personnel records
- Maintain accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets
- Maintain professional demeanor by staying calm when addressing unhappy or angry customers
- Maintain computer and physical filing systems
- Update reports, managed accounts, and generated reports for company database
- Reduce costs with meticulous budget monitoring and expense tracking for essential supplies and equipment
- Participated in brainstorming sessions to generate creative ideas for campaigns.
- Contributed to business strategy through in-depth market research to understand opportunities, positioning and financial value.
Admissions/Discharge (PRN Float Pool)
NMMC
11.2018 - 05.2019
- Review admissions packets; Ensures the processing of admissions and discharges; Ensure orders, debriefing, and assessments are completed in a timely manner; Communicates patient & their family/referral sources as needed
- Provides written summary of each patient being admitted that includes identifying information, behaviors, reason for referral or need for treatment & background
- Assumes responsibility for generating referral packet and completing all relevant/required paperwork
- Conducts initial verification of provider coverage/insurance verification
- People-oriented and compassionate
- Able to effectively work in stressful situations, well-organized, managing facts such as insurance-policy coverage for each patient
- Good time-management skills
Collection Manager
Barnhall Financial
11.2017 - 12.2018
- Ensure branch is operationally sound and satisfactory audits are achieved
- Be knowledgeable about all deposits, business and auto loan products
- General Customer Service
- Respond to all customer inquiries in a timely manner
- Cashier duties and daily deposits
- Post payments and maintain a high volume cash drawer
- Work up repossession orders
- Maintain a low level of delinquency
Branch Manager
Fidelity National Loans
11.2015 - 10.2017
- Supervise the day to day operations of the branch
- Ensure branch is operationally sound and satisfactory audits are achieved
- Maintain the highest level of confidentiality with all information obtained
- Responsible for growing customer base
- Develop and grow consumer relationships
- Managing difficult situations with customers and providing them with a resolution, information or additional options
- Maintain staff schedules to provide adequate coverage at all times
- Be knowledgeable about all deposits, business, and consumer loan products
Inside Sales/ Customer Service
Max Home
09.2013 - 09.2015
- General Customer Service
- Responded to all customer inquiries in a timely manner
- Verified that information in the computer system was up-to-date and accurate
- Compiled statistical information for special reports
- Identified and resolved system and account issues
- Organized files, developed spreadsheets, faxed reports and scanned documents
Senior Branch Account Executive
Citifinancial/One Main Financial
05.2005 - 09.2013
- State leader in Insurance Sales
- Find creative ways to keep and maintain a low level of delinquency
- Help keep profits high while meeting company standards of losses
- Exceed company standards for loan volume each month
- Post payments and maintain a high volume cash drawer
- General Customer Service
- Generated and close loans each day
- Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information
Education
High School -
Mantachie High School
Mantachie, MS05.2000
Skills
- Workforce Management
- Inventory Control
- Bookkeeping
- Office Management
- Billing
- Data Entry
- Compliance Monitoring
- Customer Service
- Credit Analysis
- Time Management
- Critical Thinking
- Communication
- Organization
- Team Leadership
- Project Prioritization
- Multitasking
- Detail-oriented
- Strong Work Ethic
Timeline
Office Manager/Advertising Sales Consultant
The Itawamba County Times
08.2022 - Current
Admissions/Discharge (PRN Float Pool)
NMMC
11.2018 - 05.2019
Collection Manager
Barnhall Financial
11.2017 - 12.2018
Branch Manager
Fidelity National Loans
11.2015 - 10.2017
Inside Sales/ Customer Service
Max Home
09.2013 - 09.2015
Senior Branch Account Executive
Citifinancial/One Main Financial
05.2005 - 09.2013
High School -
Mantachie High School
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