Alex Smith
Summary
Professional with a strong background in food and beverage service, consistently delivering exceptional guest experiences while upholding high standards. Demonstrated expertise in event management, team leadership, and strict adherence to health and safety regulations. Valuable team player who easily adapts to changing needs and remains focused on achieving results. Recognized for reliability, excellent communication skills, and a steadfast commitment to continuous improvement.
Overview
19
19
years of professional experience
Work History
Food and Beverage Associate
DoubleTree by Hilton
10.2023 - Current
- Ensured all service areas were consistently well-stocked, clean, and properly organized to meet the demands of peak dining periods.
- Collaborated with team members to ensure smooth operations during peak hours, minimizing wait times for guests.
- Maintained strict adherence to food safety guidelines, ensuring a safe dining environment for all guests.
- Participated in regular team meetings focused on refining service strategies.
- Contributed ideas towards potential improvements within the restaurant''s operations based on firsthand experiences working alongside colleagues and serving guests.
- Efficiently handled customer complaints by swiftly addressing issues and offering appropriate resolutions to maintain loyalty among patrons.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Assisted with setup and breakdown of events, banquets and parties to comply with logistics.
- Cleaned and organized banquet, storage, and service areas.
- Bartender
Realtor and Property Manager
IntegritySouth Real Estate
12.2020 - Current
- Coordinated various aspects of real estate transactions such as inspections, appraisals, and financing arrangements, minimizing delays and challenges for clients.
- Built lasting relationships with clients through excellent communication, personalized service, and dedication to their needs.
- Developed strong knowledge of local market conditions, allowing for accurate pricing strategies and targeted marketing efforts.
- Enhanced client satisfaction with diligent follow-up after closing, ensuring a positive experience overall.
Project Manager
JAC Investments, LLC
04.2019 - Current
- Managed AAA employees, customer service, and books until sold in 2022
- Managed VRBO properties
- Required attention to detail, good public relations, ability to manage employees, ability to organize and schedule contractors for updates or repairs on rental properties
- Planned, designed, and scheduled phases for large projects.
Sales & Catering Manager
DoubleTree by Hilton / Sun Development
11.2018 - 04.2019
- Assisted Sales Director with sales calls, processed & coordinated contracts and events with staff
- Required ability to sell space and catering as well as knowledge of respective hotel departments and their function
- Required great attention to detail, good public relations and ability to perform other staff duties when needed
Sales Person
Clayton Homes / Southern Colonel II
09.2017 - 11.2018
- Assisted Prospects with selecting their home and guided them with financing options
- Required manufactured home sales training and the ability to work with diverse populations as well as a knowledge of mortgage laws and products, and building processes and standards
- Must be able to develop relationships and trust with customers
Finance Mgr. Asst.
Sales Regional Enterprises, LLC
07.2015 - 09.2017
- Prepared applications and closing documents
- Assisted with sales overflow
- Required attention to detail, good public relations, ability to handle stressful situations
- Must be able to follow strict finance guidelines and maintain confidentiality
Visual Marketing Lead
Ashley Furniture Home Store
12.2012 - 07.2015
- Display furniture and accessories in an appealing way to promote sales
- Required design and marketing talent, ability to be flexible while still accomplishing tasks in a timely manner
- Maintained up to date information on inventory and sales
- Assist sales people in the sales process
Entrepreneur / Owner, President
Accentric, LLC
04.2006 - 03.2012
- Opened and managed start up furniture retail, staging, and re-design company
- Required ability to identify community need
- Develop and implement business plan for start up
- Networked and gave presentations to builders, realtors, and homeowners, and grew business to assets of over $250,000
- Generated a profit after only2.5 years in business
- Worked in multiple markets across the state
Education
Bachelor of Science - Hotel, Restaurant, & Tourism Management
University of Southern Mississippi
12-1989
Skills
- Food presentation and safety
- Cross-functional teamwork
- Space set up and display building
- Attention to detail and Guest satisfaction
- Event planning proficiency
- Special Events background
- Event coordination
- Staff training
- Teamwork and collaboration
- Time management
- Multitasking Abilities
- Team leadership
Additional Experience & Qualifications
- Accredited Staging and Re-design Professional (ASP),2006
- Sales Training, Clayton Homes,2017
Community Service
Habitat for Humanity Volunteer, Relay for Life Volunteer, Homes of Hope Volunteer, Pink Ribbon Fund Member
Timeline
Food and Beverage Associate
DoubleTree by Hilton
10.2023 - Current
Realtor and Property Manager
IntegritySouth Real Estate
12.2020 - Current
Project Manager
JAC Investments, LLC
04.2019 - Current
Sales & Catering Manager
DoubleTree by Hilton / Sun Development
11.2018 - 04.2019
Sales Person
Clayton Homes / Southern Colonel II
09.2017 - 11.2018
Finance Mgr. Asst.
Sales Regional Enterprises, LLC
07.2015 - 09.2017
Visual Marketing Lead
Ashley Furniture Home Store
12.2012 - 07.2015
Entrepreneur / Owner, President
Accentric, LLC
04.2006 - 03.2012
Bachelor of Science - Hotel, Restaurant, & Tourism Management
University of Southern Mississippi
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