ANGELIA HARRIS
Columbus
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven
multitasking abilities. Committed to maintaining professional relationships to increase
profitability and drive business results.
Overview
3
3
years of professional experience
Work History
Remote Customer Service Representative
Randstad Staffing (CONTRACT)
12.2025 - Current
- Take calls from members who need home medical equipment like oxygen tanks, walkers, and other supplies.
- Check patient information and insurance to make sure orders are set up correctly.
- Help members upload documents and fix issues when paperwork is missing or wrong.
- Handle intake by reaching out to doctors’ offices to get prescriptions signed and dated.
- Review prescriptions that come in by fax and make sure everything required is there before moving forward.
Customer Service Representative
Robert Half
10.2024 - 02.2025
- Provided quality customer service in a high-volume call center, processing transactions,resolving issues, and assisting with service sign-ups.
- Achieved a 92%-95% customer satisfaction rating month over month.
- Participated in regular training sessions to enhance customer service skills and stay updated on company policies.
- Leveraged in-depth product knowledge to make personalized recommendations to customers.
- Proactively identified process improvement opportunities, leading to a 20% reduction in customer escalations.
Call Center Representative
Adecco Staffing
12.2022 - 09.2024
- Handled an average of 30-40 inbound calls a day, resolving member issues.
- Actively listened to customers,addressing concerns promptly and escalating major issues to supervisors when necessary.
- Assisted customers with placing orders,tracking shipments,and updating order details.
- Leveraged in-depth product knowledge to make personalized recommendations to customers
- Utilized Salesforce and Zendesk to log customer interactions, and track issues.
Education
High School Diploma -
Columbus High School
Columbus, MSSkills
- Customer service excellence
- Conflict resolution
- Upselling
- Product knowledge
- Active listening
- Empathy and patience
- Self-motivation
- Help desk ticketing systems
- Attentiveness
- Time management
- Attention to detail
- Written and verbal communication
Timeline
Remote Customer Service Representative
Randstad Staffing (CONTRACT)
12.2025 - Current
Customer Service Representative
Robert Half
10.2024 - 02.2025
Call Center Representative
Adecco Staffing
12.2022 - 09.2024
High School Diploma -
Columbus High School