Angelica Roberts
Tupelo
Summary
Experienced Social Service Supervisor with a proven track record in client assessment and service planning. Known for fostering team collaboration and driving staff development, ensuring compliance with regulatory standards while optimizing resource allocation.
Social Services professional with strong expertise in managing teams and developing impactful programs. Skilled in crisis intervention, case management, and community outreach. Known for fostering collaboration, adapting to changing needs, and driving results. Respected for leadership, communication, and problem-solving abilities.
Overview
9
9
years of professional experience
Work History
Social Service Supervisor
MS Department of Child Protection Services
Tupelo, MS
08.2022 - Current
- Supervised case management team to ensure compliance with regulatory standards and best practices.
- Developed and implemented training programs to enhance staff performance and service delivery.
- Coordinated multidisciplinary meetings to address complex cases and promote collaborative solutions.
- Analyzed case data to identify trends, improve workflows, and optimize resource allocation.
- Mentored junior staff, providing guidance on case assessments and intervention strategies.
- Developed comprehensive social services programs addressing the specific needs of diverse populations.
- Coordinated multidisciplinary teams in addressing clients'' varied needs effectively and efficiently.
- Provided supervision and mentorship to new social workers, fostering professional growth and development within the department.
Area Social Work Supervisor
Mississippi Department of Child Protection Services
Pontotoc, MS
11.2021 - 08.2022
- Supervised case management staff to ensure compliance with state regulations and agency standards.
- Developed and implemented training programs for new social workers, enhancing their skills and knowledge base.
- Conducted regular performance evaluations to assess staff competencies and provide constructive feedback.
- Collaborated with interdisciplinary teams to create comprehensive service plans for at-risk children and families.
- Monitored case documentation for accuracy, ensuring timely updates in the child welfare information system.
- Facilitated team meetings to discuss case progress, share insights, and strategize solutions for complex cases.
- Enhanced staff performance through regular supervision, training, and professional development opportunities.
- Mentored new social workers entering the field to promote professional growth and solidify foundational skills necessary for success.
Area Social Work Supervisor
Mississippi Department of Child Protection Services
Oxford, MS
06.2021 - 11.2021
- Led crisis intervention strategies, effectively addressing immediate needs of children in protective custody.
- Advocated for resource allocation, improving support services available to families within the community.
- Championed diversity and inclusion within the team, fostering an environment that celebrated differences and promoted cultural competence.
- Promoted a strengths-based approach to empower clients and foster resilience in overcoming challenges.
- Initiated multidisciplinary team collaboration, resulting in comprehensive care for clients with complex needs.
- Conducted thorough assessments of client needs, developing targeted interventions for maximum impact.
Family Protection Specialist
Mississippi Department of Child Protection Services
New Albany, MS
09.2017 - 06.2021
- Conducted comprehensive assessments of family situations to identify safety concerns and service needs.
- Collaborated with multidisciplinary teams to develop and implement tailored family support plans.
- Facilitated training workshops for staff on best practices in child protection and family dynamics.
- Led investigations into allegations of abuse or neglect, ensuring compliance with state regulations.
- Monitored progress of families in services, making adjustments to plans as necessary for improved outcomes.
- Developed community partnerships to enhance resources available for families in crisis situations.
- Provided mentorship to junior specialists, promoting knowledge sharing and professional development within the team.
- Managed crisis situations effectively by coordinating with law enforcement agencies, medical providers, and other relevant parties as needed.
- Provided ongoing support and guidance to families, ensuring their protection needs were met consistently.
- Attended and participated in court hearings.
Education
Bachelor of Science - Social Work
University of Mississippi
University, MS05-2017
Skills
- Multicultural competence
- Service planning
- Client assessment
- Written and verbal communication
- Community outreach
- Teamwork and collaboration
- Problem-solving
- Time management
- Excellent communication
- Team collaboration
- Adaptability and flexibility
- Adaptability
Timeline
Social Service Supervisor
MS Department of Child Protection Services
08.2022 - Current
Area Social Work Supervisor
Mississippi Department of Child Protection Services
11.2021 - 08.2022
Area Social Work Supervisor
Mississippi Department of Child Protection Services
06.2021 - 11.2021
Family Protection Specialist
Mississippi Department of Child Protection Services
09.2017 - 06.2021
Bachelor of Science - Social Work
University of Mississippi
Licensed Social Worker
I am a licensed social worker (LSW) that was awarded in 2021 and expires in September 2026.