Angelica Rodgers
Senatobia
Summary
Professional educator with strong focus on team collaboration and achieving results. Skilled in curriculum development, classroom management, and student assessment. Reliable and adaptable to changing needs. Valued for strong communication, leadership, and problem-solving abilities.
Overview
13
13
years of professional experience
Work History
Classroom Teacher
Memphis City Schools
07.2022 - Current
- Implemented differentiated instruction strategies, ensuring all students were able to access the curriculum and make progress in their learning.
- Participated in ongoing professional development opportunities, staying current on best practices in education and refining instructional techniques accordingly.
- Established clear expectations for behavior and classroom management, creating a respectful and productive learning atmosphere.
- Boosted student confidence through consistent encouragement and positive reinforcement, fostering a supportive learning environment.
OPTICIAN
Southern College of Optomerty
07.2019 - 07.2022
- Welcomes and greets clients and provides comprehensive education regarding optical services and products offered
- Coordinated office bookkeeping, reporting and communication with customers and vendors and maintained office equipment
- Instructed patients on insertion, removal, cleaning, care, and proper handling of contact lenses
- Recommended specific lenses, coatings, and frames to suit individual client needs
- Took specific facial measurements, including optical centers of eyes, pupillary distance, and temple length
- Instructed customers on how to care for, insert, and remove contact lenses
Vision Center Mangar
Walmart
11.2018 - 07.2019
- Implemented comprehensive loss prevention strategies, resulting in reduced shrinkage rates and improved profitability.
- Maintained a high standard of visual merchandising, creating an inviting environment for customers to explore products.
- Coordinated scheduling for employees, ensuring optimal staffing levels during peak hours without sacrificing service quality.
- Championed employee recognition programs that rewarded top performers and boosted overall morale within the vision center team.
OPTICIAN
Walmart Supercenter
10.2013 - 07.2018
- Scheduled appointments, verified insurance coverage, maintained accurate patient records, and assisted with preliminary testing
- Inspected finished eyeglasses to conform to company's quality check process and verified proper fit to customer satisfaction
- Sold and recommended eye wear products, merchandise, and services in retail and clinical settings in order to drive company revenue and meet customer needs
CUSTOMER SERVICE REPRESENTATIVE
Walmart Supercenter
10.2011 - 10.2013
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
- Demonstrated excellent communication skills in resolving product and consumer complaints
- Developed strong customer relationships to encourage repeat business
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor
- Operated cash register or POS system to receive payment by cash, check and credit card
- Accepted cash and credit card payments, issued receipts and provided change
- Delivered high level of customer service to patrons using active listening and engagement skills
Education
Master of Arts - Education
Ashford University
San Diego, CA01.2020
Bachelor of Science - Criminal Justice
University of Mississippi
Oxford01.2017
Associate of Applied Science - Criminal Justice
Northwest Mississippi Community College
Senatobia, MS01.2013
Skills
- Customer Service
- Management
- MS Office
- Work Order Preparation
- Vision Aid Fittings
- Administrative Functions
- Conflict Resolution
- Billing Processing
- Attention to Detail
Accomplishments
- Recognized as Employee of the month for outstanding performance and team contributions.
- Developed relationships with 50+ new clients and typically exceeded sales goals by 10%.
Timeline
Classroom Teacher
Memphis City Schools
07.2022 - Current
OPTICIAN
Southern College of Optomerty
07.2019 - 07.2022
Vision Center Mangar
Walmart
11.2018 - 07.2019
OPTICIAN
Walmart Supercenter
10.2013 - 07.2018
CUSTOMER SERVICE REPRESENTATIVE
Walmart Supercenter
10.2011 - 10.2013
Bachelor of Science - Criminal Justice
University of Mississippi
Associate of Applied Science - Criminal Justice
Northwest Mississippi Community College
Master of Arts - Education
Ashford University
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