Angelina Odle
Waveland
Summary
Dynamic General Manager with a proven track record at Sonic, excelling in operations management and team leadership. Successfully implemented strategies that boosted sales and enhanced customer retention. Skilled in P&L management and employee training, fostering a collaborative environment that maximized efficiency and satisfaction.
Overview
20
20
years of professional experience
1
1
Certification
Work History
General Manager
Sonic
12.2016 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
Banquet Supervisor
Hollywood Casino
10.2007 - 12.2016
- Created an organized system for scheduling staff members based on event requirements, optimizing efficiency.
- Directed and managed banquet functions for 600+-person event.
- Collaborated with sales team to create customized menus and event layouts tailored to client needs.
- Reviewed post-event feedback surveys from clients to continually improve services offered by the department.
- Increased overall event success by conducting thorough pre-event meetings with clients and teams involved in execution.
- Oversaw accurate billing processes for each event, ensuring prompt payment collection from clients.
- Fostered a positive work environment through effective conflict resolution among team members when necessary.
- Managed food and beverage inventory for banquet department, reducing waste and maintaining cost control.
- Negotiated contracts with clients, resulting in increased revenue for the banquet department.
- Developed strong relationships with vendors to ensure timely delivery of products for banquet functions.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
- Monitored food inventory and supplies to prevent waste.
- Scheduled and rotated staff for adequate coverage and fair distribution of workload.
- Controlled food costs and managed inventory.
Assistant Manager
Sonic Drive In
09.2005 - 10.2007
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Education
Associate of Science - Business Management
Pearl River Community College
Poplarville, MS08.2009
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Efficient multi-tasker
- Effective leader
- Time management
- Training and coaching
- Staff management
- Customer relations
- Inventory control
- Staff supervision
- Employee scheduling
- Verbal and written communication
- Administrative skills
- P&L management
- Schedule management
- Labor cost controls
- Customer retention
- Purchasing
- Recruitment
Certification
Serv-Safe
Timeline
General Manager
Sonic
12.2016 - Current
Banquet Supervisor
Hollywood Casino
10.2007 - 12.2016
Assistant Manager
Sonic Drive In
09.2005 - 10.2007
Associate of Science - Business Management
Pearl River Community College
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