Angie Hart
Belzoni
Summary
Dedicated Team Leader with expertise in quality assurance initiatives, issue resolution and interpersonal communication. Proficient with project management, personnel training and production scheduling. Sets example for work ethic, punctuality and quality.
Overview
13
13
years of professional experience
Work History
Team Leader for Pack
Amazon Fulfillment Center
Canton
06.2020 - 02.2024
- Led daily operations in fast-paced fulfillment environment.
- Trained team members on safety protocols and operational procedures.
- Monitored inventory levels and organized restocking activities.
- Implemented process improvements to streamline order fulfillment.
- Conducted performance evaluations and provided constructive feedback.
- Fostered a positive team culture through effective communication.
- Maintained a positive work environment that promoted collaboration between team members.
- Ensured compliance with company policies and regulatory standards.
Customer Service Representative
Avon
Jackson
08.2016 - 12.2017
- Assisted customers with product inquiries and order placements.
- Resolved customer complaints through effective communication and problem-solving.
- Processed returns and exchanges according to company policies.
- Maintained accurate records of customer interactions in the database.
- Educated customers on product features and benefits during interactions.
- Trained new employees on company policies and customer service techniques.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Stocker
Walmart
Indianola
02.2011 - 06.2015
- Stocked shelves with merchandise to ensure product availability for customers.
- Organized inventory in backroom for efficient retrieval and restocking.
- Collaborated with team members to execute daily stock replenishment tasks.
- Monitored product expiration dates and removed outdated items from shelves.
- Assisted customers in locating products and provided excellent service.
- Maintained cleanliness of aisles and store areas to enhance shopping experience.
Education
Humphreys County High School
Belzoni, MSSkills
- Order fulfillment
- Inventory management
- Process improvement
- Daily workflow improvement
- Performance evaluation
- Workplace safety
- Staff training
- Team leadership
- Coaching and mentoring
- SMART goals
- Team collaboration
- Problem solving
- Customer service
- Financial tracking
- Positive reinforcement
- Overseeing daily activities
Timeline
Team Leader for Pack
Amazon Fulfillment Center
06.2020 - 02.2024
Customer Service Representative
Avon
08.2016 - 12.2017
Stocker
Walmart
02.2011 - 06.2015
Humphreys County High School