Highly experienced manager with strong leadership and operational oversight skills with a drive for exceptional service and staff development, ensuring organizational success and customer satisfaction.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Center Manager
Friends Of Children Of Mississippi
07.2002 - 10.2025
The Center Manager oversees the daily operations, supervision, and management of a Head Start center. This role ensures compliance with Federal Head Start Performance Standards, state licensing regulations, and agency policies. The Center Manager provides leadership to teaching and support staff, promotes a safe and nurturing environment for children and families, and ensures that high-quality early childhood education services are delivered consistently.
Participated in staff training sessions to learn operational procedures and best practices.
Customer Service Manager
Walmart
02.2005 - 10.2013
The Customer Service Manager (CSM) oversees front-end operations to ensure a positive shopping experience for customers. This role is responsible for leading cashiers and front-end associates, resolving customer concerns, maintaining service standards, and supporting overall store operations. The CSM acts as a liaison between customers, associates, and management to promote Walmart’s commitment to excellent service.
Education
Associate of Applied Science - Early Childhood Care And Education
East Central Community College
Decatur, MS
05-2000
High School Diploma -
Hickory High School
Hickory
05-1984
Skills
Team supervision
Compliance monitoring
Staff development
Operations oversight
Financial reporting
Sales expertise
Cash oversight
Customer service
Staff management
Scheduling
Certification
CPR and First Aid
Languages
English
Full Professional
Timeline
Customer Service Manager
Walmart
02.2005 - 10.2013
Center Manager
Friends Of Children Of Mississippi
07.2002 - 10.2025
Associate of Applied Science - Early Childhood Care And Education