Summary
Overview
Work History
Education
Skills
Timeline
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ANGY E WOODS

Red Banks

Summary

Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.

Overview

18
18
years of professional experience

Work History

Customer Service Representative

BLUE SKY COURIERS
01.2018 - Current
  • Resolved customer inquiries through effective communication and problem-solving techniques.
  • Streamlined order processing by utilizing CRM software to enhance workflow efficiency.
  • Trained new staff on customer service protocols and company policies to ensure consistency.
  • Managed escalated customer complaints with professionalism, leading to improved satisfaction rates.
  • Collaborated with logistics teams to optimize delivery schedules and reduce delays.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer requests for products, services, and company information.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.

Preschool Teacher

GETWELL ROAD DAY SCHOOL
09.2007 - 05.2016
  • Designed engaging lesson plans to foster early childhood development and learning.
  • Implemented individualized instruction strategies to accommodate diverse learning styles.
  • Facilitated developmental activities that promote social, emotional, and cognitive growth.
  • Monitored and assessed student progress to ensure educational objectives were met.
  • Developed a positive classroom environment that encourages creativity and exploration.
  • Developed weekly lesson plans and activities to engage children and promote learning.

Education

Associate of Arts - TEACHING

NORTHWEST COMMUNITY COLLEGE
Senatobia, MS
05-1996

High School Diploma -

POTTS CAMP HIGH SCHOOL
Potts Camp, MS
05-1994

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Relationship building
  • Problem resolution
  • Call center experience
  • Payment processing
  • Scheduling
  • Order fulfillment
  • Account updating
  • Shipping and logistics

Timeline

Customer Service Representative

BLUE SKY COURIERS
01.2018 - Current

Preschool Teacher

GETWELL ROAD DAY SCHOOL
09.2007 - 05.2016

Associate of Arts - TEACHING

NORTHWEST COMMUNITY COLLEGE

High School Diploma -

POTTS CAMP HIGH SCHOOL

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ANGY E WOODS