ANITA BROWNA

• Managed customer complaints and rectified issues to complete satisfaction.
• Reviewed account information and individual customer charges to produce correct bills.
• Arranged special accommodations for guests to maintain optimal satisfaction
• Met needs of walk-in customers by staying up-to-date on room availability and current promotions.
• Processed payments, issued bills and kept drawers accurate to meet financial targets.
• Confirmed transactional data by verifying name and payment information and clearly communicating costs and fees to patrons.
• Responded to inquiries and room requests made online, by phone or email.
• Explained and pointed out property details to patrons, including dining areas, pool, spa and fitness center.
• Posted room charges such as food, liquor and telephone calls based on individual customer actions.
• Warmly greeted incoming guests, issuing room keys and providing information regarding policies and amenities.

VERIFIED OVER $5.000000 OF CASH AND CREDIT PAYMENTS DAILY..

TRAINED,MENTORED AND DEVELOPED NEW CASHIERS WITH POSITIVE AND

ENCOURAGING TECHNIQUES, TO MAXIMIZE PERFORMANCE AND TEAM CONTRIBUTIONS.

WORKED EXTRA SHIFTS DURING BUSY PERIODS AND COVERED FOR CALL-IN

EMPLOYEES TO MAINTAIN SERVICE LEVELS.

PERFORMED CHECK CASHING FOR CUSTOMERS BASED ON COMPANY POLICIES.

REDEEMED FOREIGN CURRENCIES USING ACCURATE EXCHANGE RATES.

PREFORMED BANK OPENING, CLOSING AND SHIFT CHANGE ACTIONS, INCLUDING COMPLETING ACCURAYE SHIFT CHANGE LOGS, TO KEEP OPERARIONS EFFICIENT

AND CURRENT.

FILLED GAMING MACHINES WITH CASH AND COINS, AND MONITORED MACHINES DURING SHIFT FOR PROPER OPERATION.

ISSUED GAMING COINS AND TOKENS TO CUSTOMERS FOR CASH.

QUICKLY AND ACCURATELY COUNTED DRAWERS AT START AND END OF EACH SHIFT.

VERIFIED AMOUNTS OF LOOSE COIN AND BUNDLED PAPER MONEY.

• Organized supplies for efficient use based on expected customer needs.
• Managed client laundry with proper care and attention to needs of different linens and articles of clothing.
• Employed deep-cleaning techniques for areas in need of additional sanitation.
• Washed and polished glass windows and doors to keep entryways clear and professional.
• Created schedules, shift reports and other business documentation.
• Placed housekeeping staff on specific shifts and room blocks based on abilities and daily requirements.
• Supervised and supported all new personnel to maximize quality of service and performance.
• Ordered housekeeping supplies and guest toiletries.

• Developed and implemented training plans for new and experienced employees.
• Utilized excellent sales skills to help keep the hotel fully occupied.
• Delivered new hire and recurrent training to maximize team productivity and compliance with standards.
• Managed guest check-in and check-out procedures.
• Checked schedule of events to complete pre-planning and prevent issues.
• Filled in for all front office and guest services shifts, including front desk, housekeeping, events planning and food and beverage.
• Monitored office inventory to maintain adequate supply levels and order products.
• Managed daily operations within office by supporting continuous delivery of excellent services and care.
• Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.