Ankit Saha
Kolkata
Summary
Dedicated with experience in achieving tangible results and cross-team collaboration. Proactive and excited to partner with like-minded individuals to achieve goals. Friendly Customer Team Member with experience in retail and service environments. Takes instruction well and proactively responds to varying demands. Skilled in upselling for increased average transaction values.
Overview
4
4
years of professional experience
Work History
B2B Sales Executive
Softkeymart
03.2020 - 04.2021
- Its an website for Windows and office retail cd keys where i used to work for 10 hours a day and solve customer issues and sell to different Clients over Pan India. I have handled over 6000 customers in that website.
Customer Support Executive
Amazon India
06.2021 - 11.2021
- Amazon is the largest eCommerce website where I used to work as a Customer support agent and Sps seller support agent. Basically customers and sellers used to come in with their queries and I used to solve them.
Business Development Associate
BYJUS INDIA
10.2022 - 04.2023
- Built confidence and self-esteem in students for accomplishments, helping to further academic success as well as personal sense of achievement.
- Boosted revenue by bringing in and cementing relationships with new clients and optimizing servicing of existing customer accounts.
- Communicated with local organizations to build networks and develop leads.
LEAD BUSINESS DEVELOPMENT MANAGER
TARGET 90
06.2023 - Current
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
Education
Bachelor of Arts - English Honours
Ignou University
Kolkata2022
Diploma in aviation and hotel management -
Frankfinn Aviation
Kolkata2019
DATA SCIENCE - DATA SCIENCE
IBM
KOLKATA06.2023
WBBSE 12TH - ECO SCIENCE
RKVM MISSION
Kolkata2018
Skills
- Customer rapport building
- Customer feedback management
- Sales Navigator
- Complaint management
- Fluency in English Hindi and Bengali
- B2B Sales experience
- Root cause problem-solving
- Team management
- Relationship management
- Best in need generation
Timeline
LEAD BUSINESS DEVELOPMENT MANAGER
TARGET 90
06.2023 - Current
Business Development Associate
BYJUS INDIA
10.2022 - 04.2023
Customer Support Executive
Amazon India
06.2021 - 11.2021
B2B Sales Executive
Softkeymart
03.2020 - 04.2021
Bachelor of Arts - English Honours
Ignou University
Diploma in aviation and hotel management -
Frankfinn Aviation
DATA SCIENCE - DATA SCIENCE
IBM
WBBSE 12TH - ECO SCIENCE
RKVM MISSION
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