8+ years providing exceptional Customer Service. Eager to transition my focus to providing high quality patient care. With a sincere passion to serve others and exemplary training I am ready to apply it to providing patient centered care and quality phlebotomy.
Overview
12
12
years of professional experience
2
2
years of post-secondary education
Work History
Receptionist/Phlebotomist
Southern Remedy Family Medicine
Tylertown
06.2025 - Current
Managed patient check-in and appointment scheduling for efficient office flow.
Answered multi-line phone system, directing calls to appropriate staff members.
Assisted patients with insurance inquiries and verification processes.
Ensured cleanliness and organization of reception area for welcoming environment.
Scheduled and confirmed appointments.
Collected blood samples from patients using proper techniques and equipment.
Verified patient information prior to specimen collection.
Located veins suitable for puncture to draw blood using sterilized needles, vials and other equipment.
Phlebotomy Technician Internship
otincc
01.2023 - Current
Collected & processed specimens
Performed venipuncture & capillary punctures
Maintained 100% patient accuracy
Rotated between Inpatient & outpatient laboratory
Childcare Provider
Private Childcare Provider
01.2019 - 03.2023
Improved and developed children's social skills
Student evaluations and assessments
Multi-Sensory lessons Providing interactive educational group activities
Provide small group & one on one learning sessions
Provide safety and wellbeing of children
Proper Sanitation through COVID-19
Customer Service Technician
Kia Motors
02.2014 - 06.2021
Greet Customers in a professional and friendly manner
Schedule vehicle appointments
Prepare service tickets and records
Work closely alongside management
Process invoices
Work alongside and directly with the Insurance Companies
Medical Assistant/ Phlebotomist/ COVID Test Administrator/ Receptionist at HERSCHEL KOTKES MD PAIN MANAGEMENTMedical Assistant/ Phlebotomist/ COVID Test Administrator/ Receptionist at HERSCHEL KOTKES MD PAIN MANAGEMENT