Anna Webb
Corinth
Summary
Experienced with managing office communications, schedules, and records. Utilizes strong organizational and multitasking skills to ensure smooth office operations. Track record of effective communication and problem-solving in dynamic environments.
Overview
4
4
years of professional experience
Work History
CSR1
TTEC
Remote
07.2025 - Current
- Assist Aetna members with questions regarding health benefits, claims status, authorizations, providers, billing, and account information.
- Navigate multiple systems to research and resolve customer concerns efficiently.
- Provide clear explanations of plan details, coverage rules, and next steps.
- Maintain accurate documentation of all interactions in TTEC and Aetna systems.
- Follow HIPAA guidelines and protect sensitive member information at all times.
- De-escalate challenging calls with professionalism, empathy, and problem-solving skills.
Teacher
Middleton High School
Middleton, TN
07.2024 - 07.2025
- Develop and implement daily lesson plans aligned with curriculum standards.
- Deliver engaging instruction using a variety of teaching methods and educational technologies.
- Assess student understanding through quizzes, exams, classwork, and projects.
- Provide individualized support, tutoring, and interventions as needed.
- Maintain accurate records of grades, attendance, and student progress.
- Foster a classroom environment that encourages respect, participation, and positive behavior.
- Communicate regularly with parents/guardians about academic performance and behavior.
- Collaborate with colleagues, administrators, and support staff on curriculum planning and student success strategies.
Paraprofessional
Middleton High School
Middleton, TN
02.2022 - 07.2024
- Facilitated individualized instruction for students with diverse learning needs.
- Collaborated with educators to develop and implement lesson plans.
- Assisted in classroom management, promoting a positive learning environment.
- Monitored student progress and provided feedback to teachers and parents.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Supported office staff.
Education
Bachelors of Science - Educational Studies
Western Governors University
01-2024
Skills
- Customer Service & Communication
- Insurance & Client Support Expertise
- Teaching & Educational Skills
- Technical & Administrative Skills
- Interpersonal & Workplace Skills
- Teamwork and collaboration
- Friendly, positive attitude
- Time management
- Attention to detail
- Dependable and responsible
- Multitasking Abilities
- Flexible and adaptable
Timeline
CSR1
TTEC
07.2025 - Current
Teacher
Middleton High School
07.2024 - 07.2025
Paraprofessional
Middleton High School
02.2022 - 07.2024
Bachelors of Science - Educational Studies
Western Governors University