Annabelle Allen
Ocean Springs
Summary
Dynamic professional with a proven track record at Staigles Inc., excelling in operational excellence and staff training. Enhanced employee productivity and streamlined processes, driving revenue growth. Skilled in customer relations and complaint handling, fostering a culture of continuous improvement and strong team collaboration.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
5
5
years of professional experience
Work History
Assistant District Operations Manager
Staigles Inc.
01.2025 - Current
- Contributed to talent acquisition efforts by participating in recruitment strategies and candidate selection processes.
- Developed strategic plans for the restaurant/bar to achieve short-term and long-term goals.
- Developed processes to save on costs and prevent losses.
- Created a culture of continuous improvement by encouraging feedback from employees and addressing concerns promptly.
- Improved district operations efficiency by streamlining processes and implementing best practices.
- Enhanced employee productivity by providing training, guidance, and performance evaluations.
- Identified business development opportunities resulting in revenue growth for the company.
- Monitored and analyzed performance data, identifying areas of improvement and developing corrective action plans.
Hair Stylist/Lead Front Desk Receptionist
Inspire Hair Salon
02.2023 - 01.2025
- Contributed to a positive work environment by supporting team members and assisting with tasks as necessary.
- Developed strong relationships with clients, leading to increased repeat business and referrals.
- Maintained up-to-date knowledge of fashion trends and industry news, ensuring relevant styling suggestions for clients.
- Monitored current trends to understand fashions and better serve customer needs.
- Provided excellent customer service by attentively listening to client needs and addressing concerns promptly.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
Eyelash Tech/ Hair Stylist/Front Office Lead
The Hue Hair Salon
03.2022 - 02.2024
- Recommended flattering style and color of eyelashes to enhance client's natural appearance.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Front Office Manager
J&L Courier
06.2020 - 02.2023
- Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
- Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
- Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
Education
Associate of Science - Business Administration
MGCCC
Gautier, MS05-2024
Skills
- Staff training and development
- Operational excellence
- Employee relations
- Staff management
- Customer service
- Active listening
- Critical thinking
- Customer relations
- Relationship building
- Complaint handling
- Payment processing
- Call management
Timeline
Assistant District Operations Manager
Staigles Inc.
01.2025 - Current
Hair Stylist/Lead Front Desk Receptionist
Inspire Hair Salon
02.2023 - 01.2025
Eyelash Tech/ Hair Stylist/Front Office Lead
The Hue Hair Salon
03.2022 - 02.2024
Front Office Manager
J&L Courier
06.2020 - 02.2023
Associate of Science - Business Administration
MGCCC
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