Annie Ellis
Yazoo City
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Adult Care Provider
Adult Services
01.2024 - Current
- Collaborated with healthcare professionals to develop comprehensive care plans for optimal patient outcomes.
- Adapted care strategies to accommodate changing health conditions or preferences, remaining flexible while maintaining a consistent level of quality care.
- Coordinated transportation arrangements for medical appointments or other necessary outings, ensuring punctual arrival at destinations while minimizing stress levels during travel transitions.
- Facilitated social interactions for patients, organizing group activities and outings to promote connection and community involvement.
- Supported patients in maintaining mobility through gentle exercise routines and regular movement encouragement.
- Educated families about available resources within the community to further support their loved ones'' overall wellbeing.
- Enhanced patient well-being by providing compassionate and attentive care tailored to individual needs.
- Reduced caregiver stress for families by offering reliable support and assistance with daily activities.
Cashier
Walmart
03.2023 - 12.2023
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
Housekeeper
Marriot Hotel
02.2021 - 02.2023
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
IQF
Pecos Food
03.2020 - 01.2021
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Warehouse Assistant
Farica
04.2019 - 01.2020
- Loaded and unloaded delivery trucks promptly for further distribution.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Packaged and shipped orders accurately to promote safe and quick delivery to customers.
- Maintained a safe work environment by adhering to safety protocols and regularly inspecting warehouse equipment.
Caregiver
Daycare Services for Children
01.2017 - 04.2019
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Ensured child safety through diligent supervision and adherence to established protocols.
- Created a safe environment through routine inspections of play areas, toys, and equipment for potential hazards.
- Established daily routines to provide structure and predictability for children under care.
- Utilized positive reinforcement techniques to encourage good behavior.
- Worked with children to develop good cognitive, physical and language skills.
- Encouraged children to develop healthy social and emotional skills.
- Assisted in potty training and other daily hygiene activities to support child development.
- Monitored children's activities to verify safety and wellbeing.
- Read stories, sang songs and facilitated creative play.
- Developed age-appropriate activities and crafts to engage children.
- Led children in creative, athletic, and educational activities while maintaining safe and orderly group.
Education
High School Diploma -
Conerstone
Townsend, GASkills
- Customer service excellence
- Cash handling
- Cleaning and sanitizing
- Team collaboration
- Written and verbal communication
- Professionalism and courtesy
Accomplishments
- Achieved [Result] through effectively helping with [Task].
- Achieved [Result] by completing [Task] with accuracy and efficiency.
Certification
- DCA - Direct Care Aide
- PCW - Personal Care Worker
- PCA - Personal Care Aide
Languages
English
Full Professional
Timeline
Adult Care Provider
Adult Services
01.2024 - Current
Cashier
Walmart
03.2023 - 12.2023
Housekeeper
Marriot Hotel
02.2021 - 02.2023
IQF
Pecos Food
03.2020 - 01.2021
Warehouse Assistant
Farica
04.2019 - 01.2020
Caregiver
Daycare Services for Children
01.2017 - 04.2019
High School Diploma -
Conerstone
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