Anthony Reich
Shannon
Summary
Dynamic professional with a proven track record at Orkin Pest & Termite Control, excelling in upholstery repair and sales. Recognized for exceptional customer service and problem-solving skills, consistently achieving targets. Adept at collaborating with teams and mastering technical skills, ensuring high-quality outcomes and client satisfaction in fast-paced environments.
Overview
25
25
years of professional experience
Work History
Orkin Pro
Orkin Pest & Termite Control
03.2025 - Current
- Achieved faster turnaround times with efficient work processes for upholstery repair tasks.
- Mastered various upholstery stitching techniques, ensuring diverse skill set for handling multiple project
- Collaborated with team members to complete large-scale upholstery projects within tight deadlines.
Sales
B&m Salvage
11.2015 - 05.2021
- Achieved monthly sales targets consistently by implementing effective sales strategies and tactics.
- Trained junior sales technicians, enhancing their product knowledge and sales techniques.
- Managed a team of sales representatives, consistently achieving monthly sales targets and revenue goals.
- Assisted sales team in closing deals by providing technical expertise during pre-sales consultations.
- Achieved sales targets consistently by closely monitoring sales performance and adjusting strategies as needed.
Satellite Installation Technician
DIRECTV
11.2015 - 05.2020
- Installed satellite systems efficiently, ensuring optimal signal quality for residential and commercial clients.
- Conducted thorough site surveys to determine ideal satellite installation locations and equipment requirements.
- Trained new technicians on installation procedures, safety protocols, and customer service best practices.
- Troubleshot and resolved technical issues with satellite equipment, enhancing overall system performance for customers.
- Maintained accurate inventory records of tools and equipment used in installations and repairs.
- Provided exceptional customer service by addressing client inquiries and resolving concerns during installations.
- Implemented safety measures during installations, minimizing risks associated with working at heights and handling equipment.
- Enhanced system performance for clients by conducting thorough diagnostics and troubleshooting of satellite equipment.
- Consistently met deadlines under pressure while maintaining high-quality workmanship standards in a fast-paced environment.
- Ensured timely completion of projects by managing work schedules effectively.
- Developed long-lasting relationships with clients through excellent communication skills and professional demeanor.
- Optimized client experiences by tailoring custom installations based on individual needs and preferences.
- Improved customer satisfaction by providing efficient and accurate satellite installation services.
- Maintained optimal signal strength for customers with precise dish alignment and positioning.
- Utilized proper tools and equipment for each job, maintaining a well-organized work vehicle for efficiency purposes.
- Contributed to company growth by consistently meeting or exceeding monthly installation targets.
- Assisted in training new technicians, sharing best practices and techniques for successful installations.
- Adhered to industry safety standards while working at heights, minimizing risk of accidents during installations.
- Reduced service call-backs through meticulous installation procedures and attention to detail.
- Maximized customer satisfaction by addressing questions and concerns promptly during installations.
- Provided clear instruction on system operation to clients, ensuring they understood how to utilize their new satellite equipment effectively.
- Effectively troubleshooted issues both onsite and remotely, allowing quick resolution of problems without the need for additional service visits.
Upholstery
Lane Furniture
06.2000 - 10.2015
- Achieved faster turnaround times with efficient work processes for upholstery repair tasks.
- Mastered various upholstery stitching techniques, ensuring diverse skill set for handling multiple project
- Collaborated with team members to complete large-scale upholstery projects within tight deadlines.
Education
High School Diploma - Basic
Shannon High School
Shannon, MSSkills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Dependable and responsible
- Flexible and adaptable
- Excellent communication
- Critical thinking
- Active listening
- Organization and time management
- Problem resolution
- Verbal communication
- Decision-making
Timeline
Orkin Pro
Orkin Pest & Termite Control
03.2025 - Current
Sales
B&m Salvage
11.2015 - 05.2021
Satellite Installation Technician
DIRECTV
11.2015 - 05.2020
Upholstery
Lane Furniture
06.2000 - 10.2015
High School Diploma - Basic
Shannon High School