Antinella Scott
Mound Bayou
Summary
Proven ability to collaborate effectively with cross-functional teams, leveraging technical aptitude to streamline operations and improve efficiency. Strong critical evaluation skills ensure adherence to insurance regulations. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
10
10
years of professional experience
Work History
Healthcare Customer Service Representative
Baptist Medical Center South
Jacksboro, TX (Remote)
06.2024 - 04.2026
- Resolved patient inquiries and concerns through effective communication and problem-solving techniques.
- Managed appointment scheduling and verification to enhance patient flow and satisfaction.
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
- Expanded knowledge on medical terminology and insurance policies through continuous learning initiatives, enhancing accuracy in communication with clients.
Claims Processor
Logitech
Chadbourn, NC (Remote)
06.2023 - 06.2024
- Processed and reviewed claims for accuracy and compliance with company policies.
- Collaborated with cross-functional teams to resolve discrepancies in claims submissions.
- Utilized claims processing software to track and manage claim status efficiently.
- Conducted audits on processed claims to ensure adherence to quality standards.
Customer Support Specialist
Walt Disney World Resort
DeMotte, IN (Remote)
06.2021 - 08.2023
- Assisted customers with inquiries, providing accurate information and solutions to enhance satisfaction.
- Resolved customer concerns through effective communication, fostering positive relationships and loyalty.
- Utilized ticketing systems to track and manage customer issues efficiently for timely resolution.
- Adapted quickly to new tools and processes, ensuring smooth transitions in service delivery.
Administrative Coordinator
Hospital At Home
Remote
06.2018 - 06.2021
- Coordinated scheduling and logistics for patient care visits to enhance operational efficiency.
- Managed communication between healthcare providers and patients, ensuring clarity and timely information flow.
- Developed and maintained electronic filing systems to streamline document retrieval and improve data accuracy.
- Assisted in onboarding new staff, providing training on administrative processes and hospital policies.
Data Analyst
Acme Technical Services
Remote
03.2016 - 05.2018
- Analyzed large data sets to identify trends and support decision-making processes.
- Developed and maintained interactive dashboards using Tableau for real-time data visualization.
- Collaborated with cross-functional teams to ensure data accuracy and streamline reporting processes.
- Utilized SQL for data extraction and manipulation, enhancing reporting efficiency by automating routine queries.
Education
Bachelor of Arts - Accounting And Finance
Strayer University
Jacksboro, TXAssociate of Science - Medical Technology
Ultimate Medical Academy
Clearwater, FL06.2023
Bachelor of Science - Business Administration And Management
Everest Institute
Tampa, FL03.2019
Skills
- Claims review
- Accuracy and precision
- Transactions reconciliation
- Claims
- Data entry proficiency
- Critical evaluation
- Technical aptitude
- Insurance regulations
- Data integrity
- Prior authorization processing
Timeline
Healthcare Customer Service Representative
Baptist Medical Center South
06.2024 - 04.2026
Claims Processor
Logitech
06.2023 - 06.2024
Customer Support Specialist
Walt Disney World Resort
06.2021 - 08.2023
Administrative Coordinator
Hospital At Home
06.2018 - 06.2021
Data Analyst
Acme Technical Services
03.2016 - 05.2018
Bachelor of Arts - Accounting And Finance
Strayer University
Associate of Science - Medical Technology
Ultimate Medical Academy
Bachelor of Science - Business Administration And Management
Everest Institute