Antoinette Ingram
Columbus
Summary
Compassionate professional with experience in client advocacy, needs assessment, documentation, and regulatory compliance across banking, housing, retail management, and media environments. Proven ability to support individuals through complex situations, maintain confidentiality, de-escalate concerns, and coordinate services while adhering to policies and ethical standards.
Overview
10
10
years of professional experience
Work History
Relationship Banker
Trustmark Bank
06.2022 - Current
- Serve as a primary point of contact for customers, building trusted relationships while assessing financial needs and recommending appropriate services.
- Assist individuals from diverse socioeconomic backgrounds with account management, problem resolution, and financial education.
- Ensure strict compliance with banking regulations, confidentiality standards, and internal policies.
- Maintain accurate client records, documentation, and transaction histories.
- Resolve sensitive customer concerns with professionalism, empathy, and discretion.
- Collaborate with internal departments to address escalated issues and ensure timely resolution.
- Educate clients on financial products, fraud prevention, and responsible money management.
- Transferable to Social Services: Client advocacy, case documentation, confidentiality, compliance, needs assessment, trust-building, problem-solving
Associate Producer
WCBI-TV (CBS Affiliate)
08.2018 - Current
- Conducted in-depth research and interviews with individuals from diverse backgrounds, ensuring respectful, ethical, and accurate representation of sensitive topics.
- Coordinated with internal teams and external partners to manage schedules, deadlines, and logistics while maintaining strict compliance with organizational standards.
- Maintained detailed records, scripts, and documentation with a high level of accuracy and confidentiality.
- Demonstrated strong interpersonal communication skills while working with community members, stakeholders, and leadership under time-sensitive conditions.
- Managed multiple priorities simultaneously while meeting daily production deadlines.
- Transferable to Social Services: client interviewing, documentation, advocacy, collaboration, confidentiality, crisis-driven environments.
Assistant Manager
Rainbow Retail Store
08.2017 - 02.2019
- Resolved customer and employee conflicts through calm, solution-focused communication and mediation techniques.
- Supervised staff, managed payroll, and ensured compliance with company policies and procedures.
- Conducted audits, inventory assessments, and loss-prevention reviews to protect organizational resources.
- Supported staff development through coaching, performance feedback, and training initiatives.
- Collaborated with leadership to implement operational improvements that increased customer retention and satisfaction.
- Key Achievements: Reduced shrinkage by 2%, saving over $15,000 annually
- Recovered $5,000 in high-risk product losses
- Improved customer satisfaction by 72%
- Increased sales and unit transactions by 24%
- Transferable to Social Services: conflict resolution, documentation, compliance, advocacy, coaching, accountability.
Senior Resident Advisor
Mississippi State University
08.2016 - 08.2017
- Served as a primary support and advocate for residents, addressing housing concerns, behavioral issues, and crisis situations.
- Documented policy violations, incident reports, and case notes with accuracy and professionalism.
- Acted as a liaison between students, parents, and university departments to coordinate appropriate resources and resolutions.
- Supported student retention through programming, mentorship, and proactive intervention strategies.
- Managed confidential records and facilitated time-sensitive administrative processes.
- Transferable to Social Services: case management, crisis response, advocacy, documentation, community engagement.
Resident Advisor
Mississippi State University
08.2015 - 08.2017
- Commended for exceptional problem-solving skills, in-depth documentation of housing policy violations, and collaborating with diverse individuals supporting academic and career advancement.
- Managed multiple, competing priorities and earned recognition for cultivating strong relationships to effectively resolve housing issues.
Education
Bachelor of Arts - Communication (Broadcasting)
Mississippi State University
Mississippi State, MSAssociate of Arts - Accounting
Itawamba Community College
Fulton, MSSkills
- Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
- Recordkeeping & Documentation
- Data Entry & Reporting
- Social Media & Digital Communication Tools
Personal Information
Title: Social Services Specialist
Core Competencies
- Client Advocacy & Support
- Case Documentation & Reporting
- Crisis Intervention & De-escalation
- Community & Resource Coordination
- Confidential Records Management
- Policy Compliance
- Conflict Resolution
- Program Development
- Cultural Sensitivity
- Time & Priority Management
Timeline
Relationship Banker
Trustmark Bank
06.2022 - Current
Associate Producer
WCBI-TV (CBS Affiliate)
08.2018 - Current
Assistant Manager
Rainbow Retail Store
08.2017 - 02.2019
Senior Resident Advisor
Mississippi State University
08.2016 - 08.2017
Resident Advisor
Mississippi State University
08.2015 - 08.2017
Associate of Arts - Accounting
Itawamba Community College
Bachelor of Arts - Communication (Broadcasting)
Mississippi State University