Antoinette Taylor
Jackson
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
19
19
years of professional experience
Work History
Office Manager
Dr. Acie Whitlock, Jr. D.M.D. Dental Clinic
01.2008 - Current
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
- Prepared and arranged instruments, medications, and required materials for dental procedures.
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
- Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
- Managed inventory of dental supplies, reducing waste and optimizing resource allocation.
- Prepared patient x-rays and images for dentist review.
- Took dental images following strict patient protection rules, applying lead aprons.
- Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
- Increased patient retention by building rapport through excellent communication skills and a friendly demeanor.
- Contributed to office organization by maintaining accurate patient records and updating files regularly.
- Reduced appointment cancellations by implementing reminder calls and text messaging services, resulting in improved scheduling efficiency.
- Handled administrative tasks such as billing, insurance claims processing, and appointment confirmation calls to support office operations efficiently.
- Conducted preliminary assessments of new patients, gathering crucial information for accurate diagnoses.
Cashier
Wal-Mart
08.2005 - Current
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Dental Assistant
Choices for Children Dental Clinic (Internship)
10.2007 - 11.2007
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
- Prepared and arranged instruments, medications, and required materials for dental procedures.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
- Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
- Prepared patient x-rays and images for dentist review.
- Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
- Increased patient retention by building rapport through excellent communication skills and a friendly demeanor.
- Contributed to office organization by maintaining accurate patient records and updating files regularly.
- Handled administrative tasks such as billing, insurance claims processing, and appointment confirmation calls to support office operations efficiently.
Education
Certification - Expanded Dental Duties
Gwinnett Technical College
Lawrenceville, GA11.2015
Certification - Dental Assisting
Healthcare Institute
Jackson, MS10.2007
Diploma - College Prep Courses
Mendenhall High School
Mendenhall, MS05.2005
Skills
- License, Dental X-ray; Certification, CPR
- Monitor patients under nitrous oxide
- Desensitize teeth
- Apply fluoride and sealants
- Fabricate temporaries extra-orally
- Excellent customer service, organizational and communication skills
- Computer literate in Microsoft and Windows
- Customer service
- Office management
- Organizational skills
- Office administration
- Billing
- Scheduling and calendar management
- Administrative support
Timeline
Office Manager
Dr. Acie Whitlock, Jr. D.M.D. Dental Clinic
01.2008 - Current
Dental Assistant
Choices for Children Dental Clinic (Internship)
10.2007 - 11.2007
Cashier
Wal-Mart
08.2005 - Current
Certification - Dental Assisting
Healthcare Institute
Diploma - College Prep Courses
Mendenhall High School
Certification - Expanded Dental Duties
Gwinnett Technical College
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