Antonia Mcdonald
Hattiesburg
Summary
Results-oriented professional with a background in assembly line operations and a record of accomplishment of delivering exceptional customer service. I am seeking a challenging role where I can integrate my experience in streamlining assembly processes, ensuring product quality, and meeting production targets with my strong interpersonal and communication skills homed in customer service roles. Committed to contributing to organizational efficiency, supporting ambitious standards, and enhancing the overall customer experience. Seeking a position that allows professional growth and the opportunity to positively affect operational processes and customer satisfaction.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Maximus Federal
Hattiesburg, MS
08.2021 - Current
- Demonstrate a comprehensive understanding of Medicare and Medicaid policies, benefits, and eligibility criteria to aid customers effectively
- Guide customers through the enrollment process, explaining plan options, coverage details, and associated costs
- Collaborate with internal teams to escalate and resolve complex issues, ensuring prompt and correct solutions for customers
- Maintain detailed and correct customer records in compliance with healthcare privacy regulations.
Poultry Production Technician
Mar-Jac Poultry
Hattiesburg, MS
01.2016 - 08.2021
- Execute precise deboning procedures to separate meat from poultry carcasses using knives, shears, and specialized tools.
- Inspect poultry products during and after deboning to ensure compliance with stringent quality and safety standards.
- Adhere to safety protocols and guidelines, utilizing personal protective equipment (PPE) and following established safety procedures.
- Maintain a clean and sanitary work area, actively participating in routine cleaning and sanitization procedures to uphold hygiene and food safety standards.
- Work efficiently to meet production quotas and targets for deboned poultry products, collaborating with team members to streamline processes.
- Communicate effectively with team members and supervisors to coordinate workflow and address any issues in the deboning process.
Poultry Production Technician
Southern Hens Inc
06.2014 - 12.2016
- Operated and maintained poultry processing machinery and equipment, contributing to the efficient production of high-quality poultry products
- Conducted regular inspections to ensure compliance with quality standards and promptly addressed deviations
- Maintained a clean and sanitary work environment by following established sanitation protocols and adhering to food safety regulations
- Collaborated with team members to achieve production goals, communicating effectively with supervisors and colleagues.
Education
Bachelor of Arts - Sociology BS
University Of Southern Miss
12.2024
Associate Degree - Associates in Art
Pearl River Community College
12.2022
Skills
- Proficient in using Microsoft Word for document creation and formatting
- Advanced skills in Microsoft Excel, including data analysis, formula creation, and chart development
- Experience with Microsoft PowerPoint for creating professional presentations
- Competent in using Microsoft Outlook for email communication and calendar management
Awards
Dean's List Spring 2022 Dean's List Fall 2022, Fall 2023 Diversity, Equity and Inclusion Certification (Expected Completion Date: Spring, 2024)
Timeline
Customer Service Representative
Maximus Federal
08.2021 - Current
Poultry Production Technician
Mar-Jac Poultry
01.2016 - 08.2021
Poultry Production Technician
Southern Hens Inc
06.2014 - 12.2016
Bachelor of Arts - Sociology BS
University Of Southern Miss
Associate Degree - Associates in Art
Pearl River Community College
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