Summary
Overview
Work History
Education
Skills
Timeline
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April Mears

Moss Point

Summary

Dynamic Salon Manager with a proven track record at Wildfire, LLC DBA Great Clips, excelling in team development and effective problem-solving. Enhanced staff productivity through targeted training and optimized scheduling, ensuring exceptional customer service. Skilled in workforce management and compliance, fostering a motivated and high-performing team in a fast-paced environment.

Overview

10
10
years of professional experience

Work History

Salon Manager

Wildfire, LLC DBA Great Clips
11.2020 - Current
  • Optimized work shifts, managed staff schedules, and ensured adequate coverage during peak hours to maintain exceptional customer service levels.
  • Resolved customer concerns promptly and efficiently to maintain a strong reputation within the local community.
  • Ensured compliance with health regulations through diligent inspection of salon facilities and adherence to safety guidelines.
  • Evaluated stylist performances through regular feedback sessions and implemented strategies for improvement when necessary.
  • Oversaw staff recruitment efforts to ensure a diverse team of talented professionals was assembled for the salon''s success.
  • Increased staff productivity by providing ongoing training, motivation, and performance evaluations.
  • Delegated workplace responsibility to appropriate staff.
  • Educated service personnel on company policy and procedure.

Cosmetologist

Sport Clips
07.2019 - 11.2020
  • Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
  • Exhibited a high level of technical proficiency in performing various cosmetologist services, including haircuts, shaves, trims, and styling for both men and women.

Customer Service Lead

Winn Dixie
07.2017 - 02.2019
  • Resolved customer service issues using company processes and policies and provided updates to customers.
  • Enhanced customer satisfaction by resolving complex issues and providing timely solutions.
  • Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
  • Supervised day-to-day customer service operations to provide staff with guidance and drive productivity.
  • Coordinated schedules, assignments, and daily tasks for team members, optimizing resource utilization.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.

Customer Service Lead

Foodlion Grocery Store
07.2015 - 07.2017
  • Managed and motivated employees to be productive and engaged in work.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Managed the preparation of daily bank deposits while maintaining accurate records of all transactions for auditing purposes.


Education

Associate of Applied Science - Cosmetology

Blue Cliff Career College
2970 Cottage Hill Rd. Mobile, AL 36605
06-2019

Skills

  • Organization skills
  • Effective Problem Solving
  • Effective Communication Skills
  • Perform well in high-demand, fast-paced environments
  • Workforce Scheduling
  • Employee Onboarding Process
  • Multi-task management
  • Team Development
  • Work Planning and Prioritization
  • Documentation and reporting
  • Teamwork and Delegation

Timeline

Salon Manager

Wildfire, LLC DBA Great Clips
11.2020 - Current

Cosmetologist

Sport Clips
07.2019 - 11.2020

Customer Service Lead

Winn Dixie
07.2017 - 02.2019

Customer Service Lead

Foodlion Grocery Store
07.2015 - 07.2017

Associate of Applied Science - Cosmetology

Blue Cliff Career College

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April Mears