April Mears
Moss Point
Summary
Dynamic Salon Manager with a proven track record at Wildfire, LLC DBA Great Clips, excelling in team development and effective problem-solving. Enhanced staff productivity through targeted training and optimized scheduling, ensuring exceptional customer service. Skilled in workforce management and compliance, fostering a motivated and high-performing team in a fast-paced environment.
Overview
10
10
years of professional experience
Work History
Salon Manager
Wildfire, LLC DBA Great Clips
11.2020 - Current
- Optimized work shifts, managed staff schedules, and ensured adequate coverage during peak hours to maintain exceptional customer service levels.
- Resolved customer concerns promptly and efficiently to maintain a strong reputation within the local community.
- Ensured compliance with health regulations through diligent inspection of salon facilities and adherence to safety guidelines.
- Evaluated stylist performances through regular feedback sessions and implemented strategies for improvement when necessary.
- Oversaw staff recruitment efforts to ensure a diverse team of talented professionals was assembled for the salon''s success.
- Increased staff productivity by providing ongoing training, motivation, and performance evaluations.
- Delegated workplace responsibility to appropriate staff.
- Educated service personnel on company policy and procedure.
Cosmetologist
Sport Clips
07.2019 - 11.2020
- Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
- Exhibited a high level of technical proficiency in performing various cosmetologist services, including haircuts, shaves, trims, and styling for both men and women.
Customer Service Lead
Winn Dixie
07.2017 - 02.2019
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Enhanced customer satisfaction by resolving complex issues and providing timely solutions.
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Supervised day-to-day customer service operations to provide staff with guidance and drive productivity.
- Coordinated schedules, assignments, and daily tasks for team members, optimizing resource utilization.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Customer Service Lead
Foodlion Grocery Store
07.2015 - 07.2017
- Managed and motivated employees to be productive and engaged in work.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Managed the preparation of daily bank deposits while maintaining accurate records of all transactions for auditing purposes.
Education
Associate of Applied Science - Cosmetology
Blue Cliff Career College
2970 Cottage Hill Rd. Mobile, AL 3660506-2019
Skills
- Organization skills
- Effective Problem Solving
- Effective Communication Skills
- Perform well in high-demand, fast-paced environments
- Workforce Scheduling
- Employee Onboarding Process
- Multi-task management
- Team Development
- Work Planning and Prioritization
- Documentation and reporting
- Teamwork and Delegation
Timeline
Salon Manager
Wildfire, LLC DBA Great Clips
11.2020 - Current
Cosmetologist
Sport Clips
07.2019 - 11.2020
Customer Service Lead
Winn Dixie
07.2017 - 02.2019
Customer Service Lead
Foodlion Grocery Store
07.2015 - 07.2017
Associate of Applied Science - Cosmetology
Blue Cliff Career College
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