April Rogers
Gulfport
Summary
Professional with strong background in providing exceptional service and support in customer-focused environment. Expertise in resolving inquiries, managing accounts, and fostering relationships. Known for collaborative spirit and adaptability, consistently driving team success and positive outcomes. Skilled in communication, problem-solving, and multi-tasking in fast-paced settings.
Overview
8
8
years of professional experience
Work History
Senor Member Service Representative
Hope Credit Union
07.2022 - Current
- Managed over 50 member inquiries to provide exceptional service and resolve issues efficiently.
- Processed account transactions accurately, ensuring compliance with operational policies.
- Assisted members in navigating digital banking tools for enhanced financial management.
- Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.
- Reviewed borrower applications for accuracy and compliance with lending regulations.
- Analyzed credit reports to assess borrower eligibility and risk factors effectively.
- Verified customer identification and documentation for compliant transactions.
Card Services Representative
Navigator Credit Union
01.2021 - 07.2022
- Processed card applications and account maintenance requests efficiently.
- Managed member inquiries regarding card services and account issues.
- Resolved customer issues related to lost or stolen cards, ensuring quick replacements.
- Analyzed transaction data to identify trends and potential fraudulent activities.
- Trained 10 or more new staff on card services procedures and best practices for customer interactions.
- Provided exceptional service in diverse situations including fraud prevention measures, lost/stolen cards reporting, and disputes handling.
Senior Head Teller
Sunbelt Credit
11.2020 - 01.2022
- Supervised daily operations of teller team, ensuring compliance with bank policies and procedures.
- Trained and mentored new tellers on customer service standards and operational protocols.
- Conducted regular audits of cash drawers and transactions for accuracy and accountability.
- Cross-sold credit cards, loans and other bank products.
- Executed wire transfers up to 10k, stop payments and account transfers.
- Conducted regular training sessions for staff members to ensure up-to-date knowledge on industry changes and regulatory requirements.
Bank Teller
Woodforest Bank
01.2018 - 11.2020
- Processed customer transactions efficiently, ensuring accuracy and compliance with bank policies.
- Maintained cash drawer accuracy through meticulous record-keeping and daily reconciliations.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Enhanced branch sales through cross-selling bank products and services to customers.
Education
High School Diploma -
Meridian High School
Meridian, MSAssociate of Science - Kinesiology
Mississippi State University
Starkville, MSSkills
- Customer service
- Relationship building
- Financial transactions
- Customer support
- Multitasker
- Banking operations support
- Product knowledge
Timeline
Senor Member Service Representative
Hope Credit Union
07.2022 - Current
Card Services Representative
Navigator Credit Union
01.2021 - 07.2022
Senior Head Teller
Sunbelt Credit
11.2020 - 01.2022
Bank Teller
Woodforest Bank
01.2018 - 11.2020
High School Diploma -
Meridian High School
Associate of Science - Kinesiology
Mississippi State University