Armani Winfun
Saltillo
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
4
4
years of professional experience
Work History
Customer Service Specialist
Renasant Bank
05.2022 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Took payment information and other pertinent information such as addresses and phone numbers.
- Developed customer service improvement initiatives to decrease customer wait times.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Manager
Rainbow Clothing Store
06.2020 - 05.2022
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Onboarded new employees with training and new hire.
- Improved marketing to attract new customers and promote business.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Concession Worker
Candence Bank Arena
01.2020 - 05.2020
- Immediately informed supervisors when equipment was not functioning properly to promote quick issue resolution.
- Consistently provided friendly service to promote better customer engagement.
- Communicated stand offerings and answered guest questions regarding orders.
- Monitored inventory and notified management of deficiencies or shortages.
- Served drinks and snacks to patrons, maintaining professionalism, and supporting individual needs.
- Handled cash and processed payments, sorting bills, and maintaining records of transactions.
- Served snacks requiring specific care, refrigeration and preparation upon purchase.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Replenished serving stations with fresh food and cleaned up spills.
Education
High School Diploma -
Saltillo High School
Saltillo, MS12.2019
Skills
- Creative Solutions
- Special Requests
- Credit Card Applications
- Correspondence Writing
- Customer Service and Assistance
- Effective Written and Verbal Communication
- Call Centers
- Customer Order Management
- Customer Service
- Team Meetings
- Night Deposit Transactions
- Technology Features
- Livechat Messaging
- Cash Counting
Timeline
Customer Service Specialist
Renasant Bank
05.2022 - Current
Manager
Rainbow Clothing Store
06.2020 - 05.2022
Concession Worker
Candence Bank Arena
01.2020 - 05.2020
High School Diploma -
Saltillo High School
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