Arnesheauna Wilkins
Southaven
Summary
Detail-focused Tax Examiner known for high productivity and efficiency in task completion. Possess specialized skills in tax law interpretation, compliance assessment, and audit procedures. Excel at analytical thinking, problem-solving, and clear communication, ensuring accurate and timely resolution of tax-related issues.
Overview
5
5
years of professional experience
Work History
Tax Examiner
Interal Revenue Service
Memphis
02.2023 - Current
- Maintained records, phone numbers, contacts, and actions taken for each case.
- Checked completeness of information when processing applications and transactions.
- Negotiated payment plans with delinquent taxpayers when needed.
Customer Service Representative
Concentrix
Southaven
06.2022 - 12.2022
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Developed strong relationships with customers by providing personalized assistance and support.
- Conducted regular follow-up calls with customers after resolving their issues.
- Mentored junior team members and managed employee relationships.
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Updated system with order specifics and customer details, preferences, and billing information.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Supported sales team members to drive growth and development.
Order Picker
Amazon
Memphis
09.2019 - 04.2022
- Provided assistance in maintaining a clean working environment within the warehouse.
- Stocked shelves, racks, and bins with new or transferred merchandise.
- Performed regular cycle counts of inventory levels in assigned areas.
- Reviewed packing slips and other documentation to properly box requested items for shipment.
Education
High School Diploma -
Olive Branch High School
Olive Branch, MS05-2016
Skills
- Tax compliance
- Data analysis
- Record management
- Payment negotiation
- Customer service
- Detail orientation
- Problem solving
- Team collaboration
- Time management
- Critical thinking
- Payment processing
- Account reconciliation
Timeline
Tax Examiner
Interal Revenue Service
02.2023 - Current
Customer Service Representative
Concentrix
06.2022 - 12.2022
Order Picker
Amazon
09.2019 - 04.2022
High School Diploma -
Olive Branch High School