Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Arryiess McNulty

Summit

Summary

Experienced candidate with a background in customer service roles. Possesses extensive knowledge of policies, procedures, and regulations related to cash handling and customer relations. Committed to providing outstanding customer service and maintaining an efficient and organized workplace. In addition, to being a reliable student with knowledge of conflict resolution, customer communications, and order processing. Aiming to leverage my abilities to successfully fill the vacancy on your team. I can be relied upon to help your team achieve its goals.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Shift Coordinator

Burger King
12.2023 - 05.2025
  • Evaluated ongoing employee training requirements based on observed performance gaps and coordinated the delivery of necessary training programs to address identified needs.
  • Successfully managed conflicts among staff members, resulting in improved morale and reduced workplace tension.
  • Participated in hiring decisions, conducting interviews, and evaluating potential candidates to ensure appropriate staffing levels were maintained on each shift.
  • Coordinated cross-departmental collaboration for seamless operations during shifts.
  • Contributed to a positive work environment by fostering a team-oriented atmosphere that encouraged collaboration and mutual support among employees.
  • Improved shift efficiency by developing and implementing effective scheduling practices.
  • Monitored and improved performance of teams and individual employees.
  • Reduced employee turnover through proper training, support, and open communication channels.

Team Leader

Wendy's
01.2022 - 12.2023
  • Provided efficient and courteous service to customers.
  • Performed opening and closing procedures, such as counting cash register, restocking, and cleaning.
  • Operated cash register and accurately processed payments, returns, and exchanges.
  • Built and maintained positive working relationships with co-workers.
  • Provided excellent customer service by greeting customers and offering assistance.
  • Identified fraudulent activities such as counterfeit currency or stolen credit cards.
  • Maintained cleanliness of the checkout area by cleaning counters, shelves and windows.
  • Utilized problem solving skills to effectively handle difficult situations.
  • Delivered exceptional customer service at all points of contact.
  • Processed customer orders and ensured the accuracy of their purchases.
  • Resolved and de-escalated issues to address customer concerns.
  • Provided customers with product information and responded to inquiries courteously and promptly.
  • Counted and balanced cash drawer at the beginning and end of each shift.
  • Managed large amounts of cash accurately during busy hours in a fast-paced environment.
  • Kept up-to-date on new products, services, promotions, and pricing structures.
  • Enforced store safety and cleanliness standards, reducing hazards.
  • Demonstrated excellent customer service skills while interacting with customers in a friendly manner.
  • Accurately processed customer payments using cash, credit cards, and checks.
  • Used POS system to complete purchases for customers.
  • Assisted with training and mentoring new team members.
  • Greeted and informed customers of products, fostering positive store experiences.
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.

Customer Service Cashier

McDonald's
10.2020 - 01.2022
  • Performed opening and closing procedures, such as counting cash register, restocking, and cleaning.
  • Operated cash register and accurately processed payments, returns, and exchanges.
  • Provided efficient and courteous service to customers.
  • Operated the POS system efficiently to ensure accurate transactions.
  • Developed strong knowledge base regarding product features, benefits, warranties and returns policies.
  • Provided customers with product information and responded to inquiries courteously and promptly.
  • Maintained inventory and store visual presentation to meet customer needs.
  • Processed customer orders and ensured the accuracy of their purchases.
  • Enforced store safety and cleanliness standards, reducing hazards.
  • Tracked inventory levels accurately to ensure adequate stock is available for sale.
  • Assisted customers with locating items throughout the store when needed.
  • Developed strong customer service skills by providing efficient and accurate service.
  • Ensured compliance with all company policies related to cash handling procedures.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Met customer service goals and exceeded customer expectations.
  • Counted money in drawers at beginning and end of each shift.

Education

HIGH SCHOOL DIPLOMA -

McComb High School
McComb, MS
05.2023

Skills

  • Empathetic communication
  • Proficient in MS Office Suite
  • Skilled in maintaining a typing pace of 25-30 WPM
  • Conflict resolution expertise
  • Patience
  • Scheduling and planning
  • Compliance
  • Strong leadership
  • Decision-making capacity
  • Positive attitude
  • Analytical problem-solving
  • Strategic thining

Accomplishments

    Improved shift efficiency by 25% through optimized scheduling.

    Reduced employee turnover by 10% by implementing a new training program.

    Resolved a critical customer issue, resulting in a long-term contract renewal.

    Trained 8 new employees, ensuring they met performance standards.

    Implemented a new safety protocol that reduced workplace accidents by 40%.

Certification

Google Cloud Certified

Languages

English
Full Professional

Timeline

Shift Coordinator

Burger King
12.2023 - 05.2025

Team Leader

Wendy's
01.2022 - 12.2023

Customer Service Cashier

McDonald's
10.2020 - 01.2022

HIGH SCHOOL DIPLOMA -

McComb High School

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Arryiess McNulty