Arryiess McNulty
McComb
Summary
Customer-focused Tech Support and Service Specialist with over 3 years of experience resolving complex issues and delivering exceptional support via phone, chat, and email. Expert in navigating multiple software systems, troubleshooting technical problems, and providing strategic solutions. Skilled at critical thinking, multitasking, and collaborating across teams to enhance customer satisfaction and loyalty. Adaptable, professional, and driven to exceed expectations in fast-paced environments.
Overview
3
3
years of professional experience
2024
2024
years of post-secondary education
Work History
Technical Support Representative
Conduent
McComb
10.2024 - 01.2026
- Delivered high-quality technical support to customers, resolving account issues, software problems, and technical inquiries efficiently.
- Investigated complex problems using multiple software tools to provide accurate, actionable solutions.
- Handled escalated situations with tact and professionalism, maintaining positive customer relationships.
- Collaborated with cross-functional teams to resolve issues quickly and enhance the customer experience.
- Participated in ongoing training and mentoring sessions to strengthen technical and communication skills.
- Consistently exceeded performance targets for accuracy, efficiency, and customer satisfaction.
Customer Service Representative
Cognizant
McComb
05.2023 - 10.2024
- Provided exceptional service in a high-volume environment, assisting customers with account inquiries, service issues, and troubleshooting.
- Delivered solutions via phone, chat, and email while managing multiple tasks and priorities.
- Applied critical thinking to analyze customer situations and provide effective, timely solutions.
- Maintained up-to-date knowledge of products, services, and company policies to ensure accurate support.
- Received commendations for professionalism, problem-solving abilities, and teamwork.
Education
Mccomb High School
McComb, MississippiSkills
- Microsoft Office 365: Outlook, Word, Excel, PowerPoint
- Windows OS & Internet Navigation
- Typing Speed: 40 WPM
- Reliable high-speed internet: 75mbps download / 10mbps upload
Additional Strengths
- Excellent verbal and written communication
- Strong critical thinking and problem-solving abilities
- Ability to adapt to changing priorities and multiple personality types
- Self-motivated, team-oriented, and committed to customer satisfaction
Timeline
Technical Support Representative
Conduent
10.2024 - 01.2026
Customer Service Representative
Cognizant
05.2023 - 10.2024
Mccomb High School