R'Kedra Cummings
Crystal Springs
Summary
Highly skilled administrative professional with a track record of improving processes and fostering community engagement. Experienced in developing and implementing programs that increase participation and satisfaction among residents. Strong crisis management and conflict resolution skills ensure a harmonious environment, while effective team leadership promotes collaboration. Dedicated to utilizing these strengths to provide exceptional support in a deputy clerk role. Effective communicator with a commitment to developing strategies that improve customer interactions. Achieved a 20% increase in customer satisfaction through proactive issue resolution and feedback collection. Strong ability to collaborate with diverse teams and stakeholders to drive positive outcomes. Eager to utilize these capabilities to foster a customer-first approach in service delivery.
Overview
2027
2027
years of professional experience
Work History
Deputy Clerk
Copiah County Court House
Hazlehurst, US, United States
02.2025 - Current
- Managed the filing and organization of court documents to ensure efficient access and retrieval.
- Assisted with the preparation of legal documents, ensuring compliance with relevant regulations and guidelines.
- Utilized case management software to track and update case statuses, enhancing reporting accuracy.
- Maintained confidentiality and security of sensitive information in accordance with legal standards and best practices.
- Provided customer service support to the public by answering inquiries and directing them to appropriate resources.
- Conducted routine audits of case files to ensure accuracy and compliance with judicial requirements.
- Supported court proceedings by preparing necessary materials and ensuring that all equipment was operational.
- Trained new staff on office procedures and software systems, fostering a collaborative and knowledgeable team environment.
Customer service Representative
Kenya’s Forever Creations
Crystal Springs, US, United States
06.2022 - Current
- Provided exceptional customer support by addressing inquiries and resolving issues efficiently, leading to a 20% increase in customer satisfaction scores.
- Managed high call volumes while maintaining professionalism and composure, effectively handling over 50 calls per day.
- Developed and maintained comprehensive FAQ documents to assist customers and reduce the volume of repetitive inquiries.
- Engaged in active listening to understand customer needs and provide tailored solutions, fostering long-term relationships.
- Participated in regular team meetings to discuss challenges and share best practices for enhancing customer service delivery.
- Utilized social media platforms to address customer inquiries, expanding the reach of customer support services.
- Supported the launch of new products by providing customer insights and feedback, contributing to successful rollouts.
Ke Kustoms
Self
Crystal Springs, MS
2019 - Current
- Operate a custom retail business specializing in personalized products, apparel, and party favors
- Provide in-person and online customer service, assisting clients with product selection and custom orders
- Process payments through Apple Pay, PayPal, Cash App, and other platforms
- Manage inventory, materials, and order fulfillment from start to finish
- Promote products through social media marketing, increasing engagement and repeat customers
- Handle customer concerns professionally, ensuring satisfaction and brand loyalty
- Balance multiple orders and deadlines while maintaining high-quality standards
Resident Assistant R.A
University of Southern Mississippi
05.2021 - 05.2022
- Assisted residents in navigating campus resources and services to enhance their academic and personal success.
- Fostered a welcoming and inclusive community environment through regular engagement and programming initiatives.
- Developed and implemented educational and social programs, leading to increased resident participation by 25%.
- Mediated conflicts between residents to promote a harmonious living environment and ensure adherence to community standards.
- Conducted regular wellness checks and follow-ups, providing support and guidance to residents in need.
- Collaborated with campus departments to facilitate workshops on topics such as mental health, diversity, and academic success.
- Trained and mentored new resident assistants, enhancing team cohesion and operational efficiency.
- Organized community service events that fostered collaboration and strengthened community ties among residents.
- Utilized digital platforms to communicate with residents and share important information effectively.
- Developed promotional materials for events, increasing attendance and engagement.
- Coordinated with local law enforcement and emergency services when necessary, ensuring a secure living environment.
Education
High School Diploma - undefined
Mississippi school of the arts
Brookhaven01.2020
Skills
- Confidentiality Compliance Expert
- Interpersonal Skills Expert
- Crisis Management Expert
- Digital Communication Expert
- Engagement Strategies Expert
- Team Leadership Expert
- Active Listening Expert
- Customer Support Expert
- Time Management Expert
- Resource Management Expert
- Problem Solving Expert
- Mentoring Expert
- Collaboration Expert
- Community Building Expert
- Conflict Resolution Expert
- Communication Skills Expert
Timeline
Deputy Clerk
Copiah County Court House
02.2025 - Current
Customer service Representative
Kenya’s Forever Creations
06.2022 - Current
Resident Assistant R.A
University of Southern Mississippi
05.2021 - 05.2022
High School Diploma - undefined
Mississippi school of the arts
Ke Kustoms
Self
2019 - Current