Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Ashanti Brown

Louin

Summary

Highly organized and dependable individual with a proven track record of effectively managing multiple priorities, maintaining a positive attitude, and demonstrating exceptional communication skills. Known for willingness to take on additional responsibilities to contribute to the achievement of team goals.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Iqor
11.2024 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Behavioral Health Assistant

Millcreek of Magee
03.2024 - 11.2024
  • Assisted clinicians in developing behavior modification strategies aimed at improving overall quality of life for individuals struggling with chronic mental health conditions such as anxiety or depression.
  • Implemented skill-building workshops geared towards empowering patients to take control of their mental health journey.
  • Monitored medication adherence among assigned caseloads, promptly addressing any concerns or discrepancies with both patients and prescribing professionals.
  • Improved patient outcomes by implementing evidence-based treatment plans and interventions.

CASHIER

Sprint Mart
10.2023 - 03.2024
  • Greeted customers entering store and responded promptly to customer needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash and credit card transactions.

TEAM LEADER

McAlister's Deli
05.2022 - 11.2023
  • Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
  • Built strong relationships with customers through positive attitude and attentive response.
  • Maintained spreadsheets with all monetary details.
  • Continued to collect and access funds collected throughout the day while making bank drops daily.

CASHIER

Walmart
10.2019 - 04.2022
  • Assisted customers with checkouts, returns, refunds and managed transaction issues.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.

Education

Bachelor of Science - Biomedical Engineering

Mississippi State University
Starkville, MS
12-2027

Associate of Arts - Biological Sciences

Jones County Junior College
Ellisville, MS
08.2021

High School Diploma - undefined

Bay Springs High School
Bay Springs, MS
05.2020

Skills

  • Customer Service
  • Work Ethic and Integrity
  • Patience and Empathy
  • Time management skills
  • Reliability and punctuality
  • Written and verbal communication
  • Behavioral assessment
  • Mental health support

Certification

Cardiopulmonary Resuscitation (CPR)

Therapeutic Crisis Intervention (TCI)

Timeline

Customer Service Representative

Iqor
11.2024 - Current

Behavioral Health Assistant

Millcreek of Magee
03.2024 - 11.2024

CASHIER

Sprint Mart
10.2023 - 03.2024

TEAM LEADER

McAlister's Deli
05.2022 - 11.2023

CASHIER

Walmart
10.2019 - 04.2022

Associate of Arts - Biological Sciences

Jones County Junior College

High School Diploma - undefined

Bay Springs High School

Bachelor of Science - Biomedical Engineering

Mississippi State University

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Ashanti Brown