Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ashanti Culberson

Starkville

Summary

Customer-focused professional with 4+ years of experience in customer service, retail, and call center environments. Skilled in communication, conflict resolution, cash handling, and problemsolving. Known for delivering fast, friendly service, maintaining professionalism under pressure, and creating positive customer experiences that build trust and loyalty.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

Continuum Global - CVS Caremark
12.2022 - 06.2025
  • Handled inbound customer calls, resolved account concerns, and provided billing and payment support.
  • Managed escalations professionally, documented account updates accurately, and delivered solution-focused service.
  • Built strong customer relationships through active listening, empathy, and clear communication.

Sales Associate / Cashier

Sprint Mart
08.2022 - 12.2022
  • Assisted customers with purchases, questions, and checkout in a fast-paced retail setting.
  • Processed transactions accurately, stocked merchandise, and maintained store organization.
  • Supported daily operations while ensuring excellent customer service.

Crew Member

Wendy's
06.2021 - 07.2022
  • Delivered fast, friendly service in a high-volume environment.
  • Took orders, processed payments, prepared food, and maintained clean work areas.
  • Supported team operations to ensure efficient service and customer satisfaction.

Crew Member / Cashier

McDonald's
10.2020 - 03.2021
  • Assisted customers with orders, payments, and general service needs.
  • Prepared food and beverages while maintaining cleanliness and efficiency.
  • Strengthened multitasking and communication skills in a fast-paced setting.

Education

High School Diploma -

Starkville High School
Starkville, MS

Skills

  • Customer Service
  • Call Center Support
  • Conflict Resolution
  • Cash Handling
  • POS Systems
  • Active Listening
  • Complaint Resolution
  • Multitasking
  • Time Management
  • Retail Operations
  • Professional Communication

Timeline

Customer Service Representative

Continuum Global - CVS Caremark
12.2022 - 06.2025

Sales Associate / Cashier

Sprint Mart
08.2022 - 12.2022

Crew Member

Wendy's
06.2021 - 07.2022

Crew Member / Cashier

McDonald's
10.2020 - 03.2021

High School Diploma -

Starkville High School
Ashanti Culberson